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Customer Testimonials (Part 7)

My feedback and praise for this company and for Michael are not enough.

The tragic disaster in my life began on 1st February 2019. I was planning to change my flooring and noticed my floor was wonky. Upon looking we noticed two feet of water under our floorboards.

We contacted our insurance straight away who sent someone they had a look and put us in a hotel, then a company representing them done an inspection through a video link and said we will contact you.

After phoning them and harassing them every other day, 7 weeks later we were told that a loss adjuster is coming to the property to assess (which should have been done on the first week of my reporting). This made me worry! At this point I was frustrated. To me, it looked like they were just fobbing me offend trying their best to blame us. I then started researching what the role of adjusters was and stumbled upon information that we could hire a loss adjuster who works for you.

I then started looking for companies. This is when I came across Public Loss Adjusters. I phoned them up straight away and they allocated Michael Williamson, where shall I begin? Michael came like an angel, he was there straight away to our aid. Even before I signed any contracts he spoke to the adjuster and told him where we stand with them. Michael took all the pressure off me as I was going through extreme stress. He took all the stress upon himself but the best bit was he knew his business and role.

I was going to get thrown out of my hotel due to my insurers' negligence but Michael sorted it out. This guy doesn't mess around he means business. He will bend over backward for you and the passion and drive this guy has you know he will give you 100% his best. I can honestly say he is the most humble and hard-working dedicated guy I have ever met. He treats you like you're his family and not his client. I would phone him in the middle of the night to have a rant and he would listen to me and give me advice.

In the end, my insurance company was trying to get out of paying at first but Michael didn't let that happen. He was there with all answers fighting our corner. Then they offered us £6000! In the end, Michael got us £16000 from them.

Thank you so much Michael. Anyone who is thinking twice please don't hesitate, you won't regret it. You will be in the best hands possible, I promise you.

Yasmeen Hussain
Yasmeen Hussain
21st June 2019
Simon and his team were honestly so helpful. We didn't have a clue what to do when the insurance company said they wouldn't pay the full amount and Simon helped so much. Thanks to them we got our claim and everything worked out.

They are all so friendly and honest and always there for us when we needed them on the phone or in person. Thank you so much. Really appreciate what you did for us.

Maya Odedra
Maya Odedra
21st June 2019
Michael Williamson of PLA provided an excellent service throughout the short time it took him to resolve the dispute we had with our insurance company, which had been ongoing for nearly 6 months.

Within 1 month of being appointed, he had secured an offer 10 times greater than the insurance company's original offer to us in the settlement.

Very professional service throughout. I would thoroughly recommend PLA.

Michelle Desmond
Michelle Desmond
10th June 2019
The Public Loss Adjusters took over responsibility for rebuilding our garage and outbuilding after a fire incident.

They kept their promise and finished work to the highest quality.

I very much appreciate the efforts made by the Public Loss Adjusters to pursue our claim with the Insurance Company.

Mr Simon Colburn dealt with our claim with utmost clarity and urgency.

We have no hesitation in recommending the services of the Public Loss Adjusters. They have brought a smile to our faces.

Puran Takhar
Puran Takhar
10th June 2019
Dear John, Simon, Paul and the team at Maidstone's Public Loss Adjusters.

Thank you for all that you have done for our property in Kent. Mick Dennis and his workers are doing a great job and are a lovely building company.

Have a wonderful Christmas and may 2019 be a good year with much happiness, good health and peace.

Things at the house are progressing very well. Looking forward to moving in by March. It has been great that I have not had anything to do with the insurance people. May you have more work and people to fight for in the years ahead.

With love, hugs and a big God bless,

Pat Jacob, Mark and Jake
Pat Jacob, Mark and Jake
14th December 2018
After experiencing a severe fire in my property in March 2017, which resulted in having to leave my home for approximately one year, I can without any hesitation, fully recommend and endorse Mr John Wood & Mr Simon Colburn from Public Loss Adjusters.

Never before had I experienced a house fire whereby I lost everything. My contact, John Wood became my guiding light. His professional support, experience, tenacity and genuine care were what got me through one of the most traumatic experiences of my life. And I can not thank him and Mr Simon Colburn enough.

When you experience a traumatic event like a house fire it is such a shock and often you can't really process what's happened and what help you need in the present and also in the future. Thank God you came to me at my darkest hour. I will be eternally grateful to you!

Samantha Carew
Samantha Carew
21st August 2018
Good morning Gary,

Trev & I can't thank you enough for all you are doing & have done for us. It means so much having you on our side. It's been like trying to get blood out of a stone with this C********* & L****** who are working for Churchill. They are causing such distress to people whose lives have been turned upside down. We have great policy cover, been with Churchill for years & basically it doesn't mean anything. On our own, we could not get any answers.

I want to mention John Kennedy. What an asset to your company, a lovely caring man with principles, who has our interests at heart. He has like you, had gone the extra mile for us.

Many thanks.

Kind Regards.

Pat & Trevor Knight
Pat & Trevor Knight
16th July 2018
Excellent Service

I utilised the services of Public Loss Adjusters LTD after we had a fire in our family home. We were treated disgracefully by our insurance company. They kept sending multiple companies to our home without consulting us and their tone on both email and phone was the last thing we wanted to handle after such a traumatic experience, so I contacted Public Loss Adjusters for their expertise/help and guidance.

Sean (our loss assessor) was fantastic and helped myself and my family through this awful experience. He was sympathetic yet professional.

They helped mediate with the insurance company who were clearly just delaying our claim and not wanting to settle. Every phone call/email was answered swiftly by Sean and he managed to settle the claim with minimal involvement from our side.

I would recommend Public Loss Adjusters LTD to anyone who happens to, unfortunately, find themselves in the position we were in.

Alpesh Patel
Alpesh Patel
22nd January 2018
Dear Paul.

Please allow me to take this moment to thank PLA and more importantly you and somewhat Sean for your hard work, support and persistence. If I'm honest I doubt this would be over still, had you not been bought into my claim.

I must confess that not having this in my life now feels a little odd, after 3years and 2months. People are asking if I'm in a celebratory mood, well what exactly is there to celebrate. It's a huge bag of mixed emotion.

The strangest thing for me, Paul, is that I've met everyone I've dealt with at PLA, all except you. There are three people who've supported and understood me the most through this, my rock of a Wife, my Psychotherapist, come now good friend and a certain Mr Paul Standen, You are a testament to the firm.

Quite simply, Thank you.

George Varnava
George Varnava
2nd July 2018
Dear Sean,

We are writing to thank you so much for your help, support, advice and guidance during one of the most stressful times in our lives, especially at our ages.

We are glad now that the suffering and struggling have come to an end and we will be able to put it all behind us and move on in our lives now.

We hope one day to meet and thank you personally.

Please take care of yourself.

Best regards

Mary and Milad Michail
Mary and Milad Michail
17th November 2017
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