Customer Testimonials for Public Loss Adjusters

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Customer Testimonials (Part 7)

Dear Sir/Madam.

Just a short note to inform you how happy and satisfied I was with the service you provide. I am especially grateful to Mr John Wood and all the builders who carried out the work.

D Campling
D Campling
8th February 2017
We have already submitted a review of the service we received from Public Loss Adjusters, however, I wanted to also add another review for John Wood who I have been dealing with since we were in the Premier inn waiting for our alternative accommodation.

I received my first call from John and immediately he wanted to know how we were dealing with things as a family and assuring us that he would be there for us with any queries and that his knowledge of working in the insurance industry would very helpful in dealing with the claim.

Since that call, he has been here every step of the way in seamlessly sorting out arranging for surveyors, builders, contents insurance claims and even the small claims like helping to reclaim the cost of the van hire and the food while we're staying at the Premier Inn. He's has had to deal with my countless calls and emails (sometimes at very unsociable times). He has been working well into the late evening and always contacting me without delay as soon as he had a piece of news regarding how the claim was progressing. You always knew where you were and his no-nonsense approach and honesty always put my mind at rest during probably the most stressful time of our lives to date.

John would always make sure that all the people he dealt with on our behalf, were doing what they were supposed to be doing and keeping things moving and that's what made the whole process great, that I always felt that he was on our side, fighting for us and the fact he has legal knowledge made everything credible when going up against big insurers.

I can't recommend John highly enough and wouldn't hesitate in recommending him and can assure you that will be in the right hands during your claim.


Austin McCloud
Austin McCloud
7th December 2016
The Public Loss Adjusters took over responsibility for rebuilding our garage and outbuilding after a fire incident.

They kept their promise and finished work to the highest quality.

I very much appreciate the efforts made by the Public Loss Adjusters to pursue our claim with the Insurance Company.

Mr Simon Colburn dealt with our claim with utmost clarity and urgency.

We have no hesitation in recommending the services of the Public Loss Adjusters. They have brought a smile to our faces.

Puran Takhar
Puran Takhar
10th June 2019
We would sincerely like to thank you, and the team for the extraordinary job that you have conducted over the past several months. As you now have completed the reconstruction of our property. We are completely aware that it has not been an easy road throughout, and your team has overcome various hurdles to have reached the stage that you are today. We also hope that you have not faced too many difficulties along the way, and as a family we are able to support your requests to the best of our ability.

Having monitored the work that your team has conducted throughout the reconstruction of our property, we can only praise the effort and dedication that has gone into making this project a success. No words can express the gratitude that we felt by the completion of the house, and we can say that the property now looks fantastic! The horrific event that befell the family, last September 2015, took its toll on the family, but now the future is now looking bright again and your team is a major reason for this outcome.

Many thanks, again to yourself & the team and we hope to hear from you in the future.

Mr Salami & Family
Mr Salami & Family
24th October 2016
Following a substantial fire at our premises back in May of 2015 and the ensuing disruption afterward, we were confident that we would be able to call upon the expertise of our insurance company to help and guide us back to normality.

Having been with the same insurance company for over 10 years we assumed that we could rely on them to deal with our resulting claim swiftly meaning we would suffer as little disruption to our business as was possible under difficult circumstances.

Unfortunately, this was not the case.

Following two visits from different Loss Adjusters we found that at every possible opportunity, barriers were put up delaying payments, misinterpretation of policy wording meant we were left confused as to which areas of our business were covered and poor communication between departments left us very frustrated at an already difficult time for us.

Fortunately for us, one of the directors of PLA lives locally and offered his services on many occasions.

At first, we still assumed our insurers would come good and declined the help of PLA but eventually through a lack of success off our own backs and with repeated delays in progress we contacted PLA for help.

We only wish now we had contacted PLA on day one.

Our first visit by Simon Coburn of PLA gave us confidence that we were dealing with a very professional company. He outlined how things would proceed and explained some of the areas of the claim that we were unsure of.

A meeting was arranged with Simon's colleague Sean Gregory, at which point we signed and handed control of the claim to PLA.

At every stage of the claim from then on, we were kept informed of progress. Where doubt of liability arose with the insurance company, PLA fought our corner for us.

We had some issues with the loss adjusters working on behalf of our insurers and through their vast experience of the legalities involved, PLA sorted out these problems.

We are absolutely certain that without the help of PLA we would not have reached the settlement we did with insurers.

We would certainly strongly recommend PLA to anybody who finds themselves in the position we were in and would urge that advice be sought from them at the outset of the claim and not left later as we did.

Thanks to Simon Coburn, Sean Gregory, Paul Standen and the team at PLA.

For and on behalf of Cook’s Garden Machinery Limited.
For and on behalf of Cook’s Garden Machinery Limited.
2nd September 2016
Can not fault the workmanship, the politeness and work rate.
Mr S. Copeland
Mr S. Copeland
6th August 2016
The initial offer from the insurer's representatives was £940 which I knew was completely unrealistic. I appointed Public Loss Adjusters and after their subsequent meeting with the insurer's new Loss Adjusters, the claim was agreed at over £22,000.
A.M. Somerset
A.M. Somerset
18th September 2014
Personally to you from me and my whole family, you have the biggest thanks of all. Thank you so much for being there and always phoning me back or sorting something out for me this past year. You have fought constantly for us and I know how tiring mentally it must have been for you, You had to maintain a lot of promises, however, you pulled them through and delivered. I cannot thank you personally enough.

Next Friday it will be 1 year to the day of the fire and I am now relieved PLA was there the morning after, to carry us through this as proven by the battle with insurers. For future reference and knowledge I will recommend PLA to any of my friends or family, but more so that you are my best Loss Adjuster with 100% commitment and loyalty.

Please thank all of your Directors for their help & support and also the contractors you recommended who did such a professional job. As you always said at the beginning, I now have a lovely new house.

Karen E
Karen E
12th November 2015
It was just like a DIY – SOS TV program. I only wish more people knew that there is help and advice available, so a very big thank you to Public Loss Adjusters. I would recommend to one and all.
E.R. - Dover
E.R. - Dover
16th September 2014
As a pensioner, just to sit back, devoid of any tension, and watch a dedicated team from management down, carry out their particular tasks so efficiently and courteously has been wonderful.
M.W. - Scotland
M.W. - Scotland
9th September 2014

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    Absolutely the right thing to do - Get these guy's involved in your claim. I was amazed at how proficient and professional they were. They handle everything for you and advise you every step of the way.


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