National Helpline 08000 434 999
Or Request a Call BackWe would like to thank you for the time that you put in to help us with our insurance claim and restore our home to working condition.
Our house was flooded in May 2018 due to terrible weather. Floodwater reached a depth of 40 cm throughout our home. He damaged all the walls, furniture and floors on the ground floor.
We were treated disgracefully by our insurance company. We are absolutely sure that without the help of PLA we would not have reached an agreement with insurers. Until PLA were appointed, the Davies Group claims adjuster for Modus Underwriting Limited insurers was delaying claims.
In particular, we would like to thank Laszlo from the NYC Experience and his team for their hard work. They took care of the entire renovation, and at the end of December, the renovation was almost completed. Only the kitchen remained. The boys did not want to leave us without a kitchen at Christmas, so they also worked on Sunday, seven days a week. They also arrived on Christmas Eve to make sure everything was finished. An amazing team, always smiling and full of humor. Work done wonderfully, with the utmost care and cleanliness. Thank you with all my heart.
Agnieszka, Sławek, Daniel Sikorscy
18th March 2020
To, Hilton & Whittle Construction.
Our house was flooded in May 2018 due to an unusual weather event that affected some 200+ houses in the immediate area. The floodwater reached a depth of approximately 2 feet throughout our house, causing substantial damage to all furniture, walls and flooring on the ground floor.
As our claim was being handled by our own very capable loss adjusters (Public Loss Adjusters), who arranged for the reinstatement work on our house, I am very grateful to them that they appointed Rob and Roy to carry out the refurbishment of our ground floor. The flooding was a very stressful situation to find ourselves in and we were at the mercy of Rob and Roy the we could place our trust in them to carry out the work while we we were not present as we were living in temporary accommodation.
When my wife and I met Rob and Roy for the first time at our house, to go through the work that would be carried out, it became clear that they had a positive, enthusiastic attitude, a professional approach to getting the job done and an ability to quickly understand what we wanted by always seeking our opinion while providing excellent advice. To say the stress was relieved in us, after the first meeting, was an understatement; we came away with not only the confidence to trust them and know our house was in good hands, but to feel we were going to go through the refurbishment process as part of the team with them.
That confidence, trust and teamwork grew throughout the time Rob and Roy worked on our house. Each step of the way, they contacted us to come back to our house and inspect their work while giving us the opportunity to change anything we thought fit.
On the rare occasion we did, their customer focus was exceptional, we really were part of the team. An example of this was when they introduced us to the painter and decorator, Curtis Crothers, who was assigned to work on our house. Like Rob and Roy, Curtis displayed all the qualities you would want; attentive polite and professional. They all worked with us to determine the colour schemes that would work best for us – attention to detail; we felt went the extra mile.
The icing on the cake for us was when Rob and Roy completed their work and left our house for the last time: our next-door neighbour (who moved back home before we did) text me to tell me how considerate, polite and friendly they were!
To summarise, the quality of the work carried out on the house was truly outstanding. Rob and Roy’s attitude and approachability were first class. I have no hesitation in recommending these very professional guys who have a vast range of technical skills.
They worked incredibly hard and the result is outstanding.
Brendan & Helen McCollum
2nd September 2019
Well, what can I really say?
Buying my first property I thought it would be a great finally something to offer my children. Then woke up one morning to my downstairs being totally flooded. This happened in March this year. Being passed around by my insurers for months, living in one room with six children became very distressing then a friend introduced me to Micheal Williamson. He has been my rock through it all keeping me updated with everything. Listening to me breaking down on the phone. Not only an excellent Loss Adjuster, but to me now a very good friend. I would recommend him to anyone.
Thank you from the bottom of my heart.
Stephanie Davls
5th September 2019
After losing my father in a tragic fire incident and being pushed around and misled by a building insurance company, Simon really helped us understand what we were entitled to and turned a year-long struggle around in no time at all. Not only did Simon manage to recover over £1,400 of costs that the other company insisted that I pay out of my own pocket, but his expertise helped us reach a resolution that we deserved.
10/10 really isn't enough for Simon and his team. Very attentive, no need for any chasing calls as Simon is fully on the ball. I can't thank you enough for everything that you helped myself and my husband through, we really appreciate it.
Jane Chin
17th July 2019
My feedback and praise for this company and for Michael are not enough.
The tragic disaster in my life began on 1st February 2019. I was planning to change my flooring and noticed my floor was wonky. Upon looking we noticed two feet of water under our floorboards.
We contacted our insurance straight away who sent someone they had a look and put us in a hotel, then a company representing them done an inspection through a video link and said we will contact you.
After phoning them and harassing them every other day, 7 weeks later we were told that a loss adjuster is coming to the property to assess (which should have been done on the first week of my reporting). This made me worry! At this point I was frustrated. To me, it looked like they were just fobbing me offend trying their best to blame us. I then started researching what the role of adjusters was and stumbled upon information that we could hire a loss adjuster who works for you.
I then started looking for companies. This is when I came across Public Loss Adjusters. I phoned them up straight away and they allocated Michael Williamson, where shall I begin? Michael came like an angel, he was there straight away to our aid. Even before I signed any contracts he spoke to the adjuster and told him where we stand with them. Michael took all the pressure off me as I was going through extreme stress. He took all the stress upon himself but the best bit was he knew his business and role.
I was going to get thrown out of my hotel due to my insurers' negligence but Michael sorted it out. This guy doesn't mess around he means business. He will bend over backward for you and the passion and drive this guy has you know he will give you 100% his best. I can honestly say he is the most humble and hard-working dedicated guy I have ever met. He treats you like you're his family and not his client. I would phone him in the middle of the night to have a rant and he would listen to me and give me advice.
In the end, my insurance company was trying to get out of paying at first but Michael didn't let that happen. He was there with all answers fighting our corner. Then they offered us £6000! In the end, Michael got us £16000 from them.
Thank you so much Michael. Anyone who is thinking twice please don't hesitate, you won't regret it. You will be in the best hands possible, I promise you.
Yasmeen Hussain
21st June 2019
Simon and his team were honestly so helpful. We didn't have a clue what to do when the insurance company said they wouldn't pay the full amount and Simon helped so much. Thanks to them we got our claim and everything worked out.
They are all so friendly and honest and always there for us when we needed them on the phone or in person. Thank you so much. Really appreciate what you did for us.
Maya Odedra
21st June 2019
Michael Williamson of PLA provided an excellent service throughout the short time it took him to resolve the dispute we had with our insurance company, which had been ongoing for nearly 6 months.
Within 1 month of being appointed, he had secured an offer 10 times greater than the insurance company's original offer to us in the settlement.
Very professional service throughout. I would thoroughly recommend PLA.
Michelle Desmond
10th June 2019
The Public Loss Adjusters took over responsibility for rebuilding our garage and outbuilding after a fire incident.
They kept their promise and finished work to the highest quality.
I very much appreciate the efforts made by the Public Loss Adjusters to pursue our claim with the Insurance Company.
Mr Simon Colburn dealt with our claim with utmost clarity and urgency.
We have no hesitation in recommending the services of the Public Loss Adjusters. They have brought a smile to our faces.
Puran Takhar
10th June 2019
Dear John, Simon, Paul and the team at Maidstone's Public Loss Adjusters.
Thank you for all that you have done for our property in Kent. Mick Dennis and his workers are doing a great job and are a lovely building company.
Have a wonderful Christmas and may 2019 be a good year with much happiness, good health and peace.
Things at the house are progressing very well. Looking forward to moving in by March. It has been great that I have not had anything to do with the insurance people. May you have more work and people to fight for in the years ahead.
With love, hugs and a big God bless,
Pat Jacob, Mark and Jake
14th December 2018
After experiencing a severe fire in my property in March 2017, which resulted in having to leave my home for approximately one year, I can without any hesitation, fully recommend and endorse Mr John Wood & Mr Simon Colburn from Public Loss Adjusters.
Never before had I experienced a house fire whereby I lost everything. My contact, John Wood became my guiding light. His professional support, experience, tenacity and genuine care were what got me through one of the most traumatic experiences of my life. And I can not thank him and Mr Simon Colburn enough.
When you experience a traumatic event like a house fire it is such a shock and often you can't really process what's happened and what help you need in the present and also in the future. Thank God you came to me at my darkest hour. I will be eternally grateful to you!
Samantha Carew
21st August 2018
