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Customer Testimonials (Part 5)

Following a substantial fire at our premises back in May of 2015 and the ensuing disruption afterwards, we were confident that we would be able to call upon the expertise of our insurance company to help and guide us back to normality.

Having been with the same insurance company for over 10 years we assumed that we could rely on them to deal with our resulting claim swiftly meaning we would suffer as little disruption to our business as was possible under difficult circumstances.

Unfortunately, this was not the case.

Following two visits from different loss adjusters we found that at every possible opportunity, barriers were put up delaying payments, misinterpretation of policy wording meant we were left confused as to which areas of our business were covered and poor communication between departments left us very frustrated at an already difficult time for us.

Fortunately for us one of the directors of PLA lives locally and offered his services on many occasions.

At first, we still assumed our insurers would come good and declined the help of PLA but eventually through a lack of success off our own backs and with repeated delays in progress we contacted PLA for help.

We only wish now we had contacted PLA on day one.

Our first visit by Simon Coburn of PLA gave us confidence that we were dealing with a very professional company. He outlined how things would proceed and explained some of the areas of the claim that we were unsure of.

A meeting was arranged with Simon's colleague Sean Gregory, at which point we signed and handed control of the claim to PLA.

At every stage of the claim from then on we were kept informed of progress. Where doubt of liability arose with the insurance company, PLA fought our corner for us.

We had some issues with the loss adjusters working on behalf of our insurers and through their vast experience of the legalities involved, PLA sorted out these problems.

We are absolutely certain that without the help of PLA we would not have reached the settlement we did with insurers.

We would certainly strongly recommend PLA to anybody who finds themselves in the position we were in and would urge that advice be sought from them at the outset of the claim and not left later as we did.

Thanks to Simon Coburn, Sean Gregory, Paul Standen and the team at PLA.

For and on behalf of Cook’s Garden Machinery Limited.
For and on behalf of Cook’s Garden Machinery Limited.
2nd September 2016
Can not fault the workmanship, the politeness and work rate.
Mr S. Copeland
Mr S. Copeland
6th August 2016
The initial offer from the insurer's representatives was £940 which I knew was completely unrealistic. I appointed Public Loss Adjusters and after their subsequent meeting with the insurers new loss adjusters the claim was agreed at over £22,000.
A.M. Somerset
A.M. Somerset
18th September 2014
Personally to you from me and my whole family, you have the biggest thanks of all. Thank you so much for being there and always phoning me back or sorting something out for me this past year. You have fought constantly for us and I know how tiring mentally it must have been for you, You had to maintain a lot of promises, however you pulled them through and delivered. I cannot thank you personally enough.

Next Friday it will be 1 year to the day of the fire and I am now relieved PLA were there the morning after, to carry us through this as proven by the battle with insurers. For future reference and knowledge I will recommend PLA to any of my friends or family, but more so that you are my best Loss Adjuster with 100% commitment and loyalty.

Please thank all of your Directors for their help & support and also the contractors you recommended who did such a professional job. As you always said at the beginning, I now have a lovely new house.

Karen E
Karen E
12th November 2015
It was just like a DIY – SOS TV program. I only wish more people knew that there is help and advice available, so a very big thank you to Public Loss Adjusters. I would recommend to one and all.
E.R. - Dover
E.R. - Dover
16th September 2014
As a pensioner, just to sit back, devoid of any tension, and watch a dedicated team from management down, carry out their particular tasks so efficiently and courteously has been wonderful.
M.W. - Scotland
M.W. - Scotland
9th September 2014
My house was back to normal in no time thanks to PLA and their team.
Mr P
Mr P
9th September 2014
Thank you to PLA and their team for the speedy resolution of our claim. Until PLA were appointed, our insurers had delayed the claim matters for over 9 months. Within 6 weeks of PLA's appointment the claim was agreed and settled in full to our satisfaction!
Radcliffe Borough Football Club
Radcliffe Borough Football Club
9th September 2014
I am O.A.P woman living on my own and when part of my ceiling fell down last year I was more than shaken up, it was an old Victorian town house but had been kept in very good state of repair. I was in shock at the time but felt sure my insurers would cover me but to my horror they came back saying I was not covered due to it being wear and tear.

I felt so angry and felt that it was unfair because it had come down due to a water leak above in the bathroom that year. I did try and fight my claim but every time they said no, after a month or so I looked up online not knowing what to look for but found Public Loss Adjusters and reading about other peoples claims that they found themselves at the mercy of big Insurance Firms decided to try them out.

My first call was to Head Office and I was soon put at ease and told that my local manager would call on me and so Gary came and I just felt that this was the best step I had taken.

My claim then was taken up by Jemma in my local office and kept me informed and was so very helpful, always there if needed someone and would always explain in a language that I could understand.

The claim proved a problem but Public Loss Adjusters never gave up on it and after many months Jemma phoned me with the good news that they had won my claim.

This was such a huge relief and one that I would have never have won on my own.

The work men moved in soon after, plasters, painters, electricians and storage firm, cleaners-restores. They all turned up on time and worked so very hard, so clean and polite, the work was completed in time for Christmas when my youngest son returned from the R.A.F. from Afghanistan. We had a great Xmas together but it was thanks to all the hard and very professional work taken from my shoulders by a great team.

It was just like a DIY – SOS TV program.

I only wish more people out there knew that there is help and advice so a very big thank you Public Loss Adjusters I would recommend you to one and all.

Edna Rogers
Edna Rogers
7th August 2014
The details below are for the Loss Assessors I used for my fire.

Although I had not heard of Public Loss Adjusters before and actually a little skeptical, I thought that a phone call was a safe gamble to get some advice. I did some research (and even got Alan to look into it too) and felt that this was going to make my life easier. Having just finally moved home, I have to say, I cannot recommend Tony highly enough. In fact I would even go so far as to say that they would be daft not to take the support as your friend wont pay a thing.

It honestly felt like someone lifted a HUGE responsibility of my shoulders and I could then concentrate on re-designing the kitchen/house. I received far more financially than I could have ever hoped to receive in addition to higher accommodation allowance, contents payments etc.

I would not normally endorse anything as I am a real picky old bat – but this was just fantastic. I also have to say that the builders, plumbers and electricians who did the work were just wonderful. I know that your friend will be doing the work himself but he needs to be cautious that he gets paid on this and Tony can help on this.

I did debate whether to include Tony on the email – but heck he really does deserve a pat on the back. I think my kidneys now hurt from having been so complimentary but I just feel so glad I had this help to get things back to normal (as they can be!).

Cheers

L. B. Boa - Inverness
L. B. Boa - Inverness
7th August 2014
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Customer Testimonials

Yasmeen Hussain

Thank you so much Michael even though these words are far less for you. Anyone who is thinking twice please don’t hesitate you won’t regret it you will be in best hands possible I promise you.

Maya Odedra

Thanks to them we got our claim and everything worked out. They are all so friendly and honest and always there for us when we needed them on the phone or in person. Thank you so much. Really appreciate what you did for us.

Michele Desmond

Within 1 month of being appointed, he had secured an offer 10 times greater than the insurance company's original offer to us in settlement. Very professional service throughout. I would thoroughly recommend PLA.

All Testimonials

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