Customer Testimonials for Public Loss Adjusters

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Customer Testimonials (Part 4)

We were flooded in November 2019 are insurance tried not to pay out much so Andrew Price sorted it out for us.

It took time and its toll on our health but got there in the end no way could we have sorted this out without PLA thank you for everything!

Dean Hayes
Dean Hayes
6th August 2020
Many thanks to John and Barry for all their support through such a complex and challenging claim involving builder damages to many parts of our property. Their expertise and experience ensured the claim was handled in the most appropriate manner.
Stuart Conroy
Stuart Conroy
3rd August 2020
I was a little wary of using a loss adjuster that I'd found on the web but everything turned out well. I was phoned back very quickly after my initial written contact with the company by Michael Williamson. Mine was a landlord claim against a leaking pipe and subsequent flooding. As it was a little complicated, Michael came out to see the house and arranged for an assessment company to look at the damage also. I was happy with the successful claim and also with the 10% fee that was taken.
Paul Macmillan
Paul Macmillan
30th July 2020
Due to a house fire, we had to move out of our bungalow, which as you can imagine was quite traumatic. But this experience was made a lot easier and more bearable thank you to a great team of people. We used Public Loss Adjusters which made the experience so much easier to deal with. So I would like to thank Simon Colburn and Gary Rogers for all their help.

They were always there to answer any questions we had and as go-betweens, between us and the insurance company, they were excellent. Our building contractor was Mick Dennis of MPD Contracts, his team was wonderful. At no time was there any problem with their attendance at our property and the standard of work is first class. We were consulted at every stage. The end result is outstanding.

So a great big thank you to all you lovely people.

E Nivison
E Nivison
16th June 2020
House Fire.

Big thank you to Barry Philip, Michael Williamson and Emma Pearce. I would never have gotten through the last 15 months without their hard work and dedication with my insurance claim after a total loss fire.

I can't recommend them enough they were my light at the end of a very dark tunnel.

Once again. Thank you

June Sutherland
June Sutherland
8th June 2020
I would like to recommend PLA to help deal with your insurance claim. Michael Williamson came to my rescue after my claim had dragged on for ages and had become very complicated, due to my being ill-advised in the early stages. I eventually accepted a financial settlement and Michael wavered his fee informing me that in my case it had all taken far longer than normal and he would be loath to under the circumstances
Gill Clayton
Gill Clayton
1st June 2020
Tony Mulligan, the director of Public Loss Adjusters is a personal friend who visits me for fishing trips. I had a legal problem that Tony helped me with recently.

He looked at my insurance policies, advised I was covered, and helped me with the emails to the insurer. With Tony's help, not only did the insurance company help settle the legal issue, but we also received all the money we had spent on solicitors for this case.

Tony saved us 10s of thousands of dollars. He knows the insurance system backwards, as do all his staff. I could not recommend Tony and his team more highly and can't thank him enough for all his help!

John Haenke
John Haenke
15th May 2020
I had help from Public loss Adjusters about 4 months into a claim after a house fire on which all my house was affected by smoke damage and was uninhabitable. I was being completely messed around by the insurance company who were a total nightmare to deal with.

I was completely stressed and felt very vulnerable as a single parent trying to deal with everything on my own, Sedgwick and Direct Group. The loss adjusters appointed by the insurance company couldn't have cared less and gave conflicting information. They would not reply to me and refused to repair or replace lots of damaged parts of the house and contents.

I literally felt I was fighting for every penny but getting nowhere. It was degrading and traumatic in the aftermath of the fire. Michael Williamson from Public Loss Adjusters attended a couple of meetings with the insurance company and was absolutely excellent at fighting my corner to make sure I got the right settlement to repair my house and replace contents.

For example: After months of struggling on my own and getting quotes etc, I was made an offer by the insurance company to repair my house but it was nowhere near enough.

But with help from PLA who reassessed the claim themselves and negotiated with the insurance company, I received nearly 3 times the original offer which was what was actually needed.

Michael was appointed to deal with my claim and overall I am certain I would never have got things settled fairly on my own. It was a relief to have someone experienced and knowledgeable on my side.

In addition to the meetings, Michael made lots of calls, sent lots of emails and submitted several complaints when necessary to try to resolve things.

He did put a lot of work into it and I feel the commission was well earned (PLA charge 10%). In my case, it was much better to pay commission on a fair settlement than to accept the woeful offer from the insurance company.

It took 16 months all in all so not a quick process. If you are unfortunate enough to have a fire, be prepared that it will take a lot longer than you may think to settle. Insurers seem to try to delay as much as possible to wear you down so you will accept a pay-out that is less than you need out of desperation.

I would like to think not every person has such a bad experience making a claim but unfortunately, it does seem to be quite common.

11th May 2020
Thank you Andy and Emma

I cannot thank Andy enough for handling our recent insurance claim after a burst kitchen pipe flooded our kitchen He took control and dealt with every aspect of our claim with our insurers. He was present at the house when the insurers sent their inspectors out to view the damage.

He made every aspect of the case stress-free for myself and his knowledge was super. I would like to thank Emma for her proactive nature and her hard work with the administration side of the case.

Matt Colwell
Matt Colwell
1st April 2020
I cannot thank Michael Williamson enough for handling our recent insurance claim after being flooded with stormwater. He took over and dealt with every aspect of our claim with our insurers. He made a very stressful experience a lot easier to deal with and our claim was settled within a month.
30th March 2020

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    Absolutely the right thing to do - Get these guy's involved in your claim. I was amazed at how proficient and professional they were. They handle everything for you and advise you every step of the way.


    Amazing, fantastic! I cannot really express my gratitude to Glenn and the company enough. Trust me, I never really write reviews but if you instruct a PLA and are lucky enough to get Glenn it will be best money you have ever spent.


    Cannot speak more highly of this company. They have supported me throughout my home insurance claim that was being badly dealt with by my insurers. When Nick got involved, things turned around so quickly. I needed a hand-holding, it’s exactly what I got. Superb company.

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