He dealt with everything and even managed to arrange for the contractor to get a temporary toilet in before Christmas. The insurer initially applied the wrong excess and after Andrew checked our policy it was reduced by £500 when he spoke to our Insurer. If you have a serious claim get this guy on your side! The office staff (Emma) was great as well when I needed to speak to her.
Never gave up after 11 months and 3 site visits to my house. Liverpool Victoria finally agreed to payout. Would highly recommend.
Special thanks go to John Wood, who my family call John ‘Angel’. He descended on us from above to take over all that was needed to be done and arranged everything at a time when we felt our world had just ended.
We would also like to commend the people that restored our house back to being a family home again with special thanks to Mark Pursey and his team. Mark managed and organised the complete reinstatement with workmanship to the highest level. A great person and team to work with,
Thanks from my myself, my Mum and all family members.
Just over a year ago a fire in my brother's bungalow caused extensive damage throughout, my brother was in the hospital and not able to deal with the situation and I found myself having to deal with the insurance company's loss adjusters.
To be fair, to start with, their first representative was very helpful and gave me the impression that everything would be dealt with quickly and efficiently, but then he went on holiday and I never saw him again!
From then on it felt as if I was banging my head against a very thick brick wall until a friend suggested that I contact Simon Colburn at Public Loss Adjusters. Simon is like a dog with a bone, he just does not let go of a problem until he gets the answer that he wants and more!
He appointed an excellent company to carry out the renovation work and he was so very helpful right up to the work being completed.
I cannot thank Simon enough and recommend him and his company to anyone who is being shoved around and trodden on by an insurance company and their loss adjuster.
I can't recommend Public Loss Adjusters Ltd (PLA) highly enough to you. They know the insurance industry inside out and will fight your corner for you when you are on the back foot.
Our insurance company offered us such a low offer on our fire damaged contents that we were shocked, I also didn't have the stomach for fighting over the details as we had lost a close family member in the fire as well. It was then that I found PLA who took on our case, and more and than doubled that offer without us having to go through all the stress and grief of revisiting the inventory process for the contents claim.
They earned every penny of their fee and we are very satisfied with the settlement that we received. Had I known at the time of the fire that PLA would have not only fought our contents claim for a fee, but they could have handled the entire rebuild of the property for us for FREE!
I would have employed them from the start of the claim and the last two years would have been a great deal less stressful for me and my family.
My special thanks to Barry Philp, John Waddell and Michael Williamson of PLA for all their efforts on our behalf.
Our house was flooded in May 2018 due to terrible weather. Flood water reached a depth of 40 cm throughout our home. He damaged all the walls, furniture and floors on the ground floor.
We were treated disgracefully by our insurance company. We are absolutely sure that without the help of PLA we would not have reached an agreement with insurers. Until PLA were appointed, the Davies Group claims adjuster for Modus Underwriting Limited insurers was delaying claims.
In particular, we would like to thank Laszlo from the NYC Experience and his team for their hard work. They took care of the entire renovation, and at the end of December the renovation was almost completed. Only the kitchen remained. The boys did not want to leave us without a kitchen at Christmas, so they also worked on Sunday, seven days a week. They also arrived on Christmas Eve to make sure everything was finished. An amazing team, always smiling and full of humor. Work done wonderfully, with the utmost care and cleanliness. Thank you with all heart.
Our house was flooded on May 2018 due to an unusual weather event that effected some 200+ houses in the immediate area. The flood water reached a depth of approximately 2 feet throughout our house, causing substantial damage to all furniture, walls and flooring on the ground floor.
As our claim was being handled by our own very capable loss adjusters (Public Loss Adjusters), who arranged for the reinstatement work on our house, I am very grateful to them that they appointed Rob and Roy to carry out the refurbishment of our ground floor. The flooding was a very stressful situation to find ourselves in and we were at the mercy of Rob and Roy the we could place out trust in them to carry out the work while we we were not present as we were living in temporary accommodation.
When my wife and I met Rob and Roy for the first time at our house, to go through the work that would be carried out, it became clear that they had a positive, enthusiastic attitude, a professional approach to getting the job done and an ability to quickly understand what we wanted by always seeking our opinion while providing excellent advice. To say the stress was relieved in us, after the first meeting, was an understatement; we came away with not only the confidence to trust them and know our house was in good hands, but to feel we were going to go through the refurbishment process as part of the team with them.
That confidence, trust and teamwork grew throughout the time Rob and Roy worked on our house. Each step of the way, they contacted us to come back to our house and inspect their work while giving us the opportunity to change anything we thought fit.
On the rare occasion we did, their customer focus was exceptional, we really were part of the team. An example of this was when they introduced us to the painter and decorator, Curtis Crothers, who was assigned to work on our house. Like Rob and Roy, Curtis displayed all the qualities you would want; attentive polite and professional. They all worked with us to determine the colour schemes that would work best for us – an attention to detail; we felt went the extra mile.
The icing on the cake for us was when Rob and Roy completed their work and left our house for the last time: our next-door neighbour (who moved back home before we did) text me to tell me how considerate, polite and friendly they were!
To summarise, the quality of the work carried out on the house was truly outstanding. Rob and Roy’s attitude and approachability were first class. I have no hesitation in recommending these very professional guys who have a vast range of technical skills.
They worked incredibly hard and the result is outstanding.
Thank you so much Michael even though these words are far less for you. Anyone who is thinking twice please don’t hesitate you won’t regret it you will be in best hands possible I promise you.
Thanks to them we got our claim and everything worked out. They are all so friendly and honest and always there for us when we needed them on the phone or in person. Thank you so much. Really appreciate what you did for us.
Within 1 month of being appointed, he had secured an offer 10 times greater than the insurance company's original offer to us in settlement. Very professional service throughout. I would thoroughly recommend PLA.
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