National Helpline 08000 434 999
Or Request a Call BackI had help from Public loss Adjusters about 4 months into a claim after a house fire on which all my house was affected by smoke damage and was uninhabitable. I was being completely messed around by the insurance company who were a total nightmare to deal with.
I was completely stressed and felt very vulnerable as a single parent trying to deal with everything on my own, Sedgwick and Direct Group. The loss adjusters appointed by the insurance company couldn't have cared less and gave conflicting information. They would not reply to me and refused to repair or replace lots of damaged parts of the house and contents.
I literally felt I was fighting for every penny but getting nowhere. It was degrading and traumatic in the aftermath of the fire. Michael Williamson from Public Loss Adjusters attended a couple of meetings with the insurance company and was absolutely excellent at fighting my corner to make sure I got the right settlement to repair my house and replace contents.
For example: After months of struggling on my own and getting quotes etc, I was made an offer by the insurance company to repair my house but it was nowhere near enough.
But with help from PLA who reassessed the claim themselves and negotiated with the insurance company, I received nearly 3 times the original offer which was what was actually needed.
Michael was appointed to deal with my claim and overall I am certain I would never have got things settled fairly on my own. It was a relief to have someone experienced and knowledgeable on my side.
In addition to the meetings, Michael made lots of calls, sent lots of emails and submitted several complaints when necessary to try to resolve things.
He did put a lot of work into it and I feel the commission was well earned (PLA charge 10%). In my case it was much better to pay commission on a fair settlement than to accept the woeful offer from the insurance company.
It took 16 months all in all so not a quick process. If you are unfortunate enough to have a fire, be prepared that it will take a lot longer than you may think to settle. Insurers seem to try to delay as much as possible to wear you down so you will accept a pay-out which is less than you need out of desperation.
I would like to think not every person has such a bad experience making a claim but unfortunately it does seem to be quite common.
Hannah
11th May 2020
Thank you Andy and Emma
I cannot thank Andy enough for handling our recent insurance claim after a burst kitchen pipe flooded our kitchen He took control and dealt with every aspect of our claim with our insurers. He was present at the house when the insurers sent there inspectors out to view the damage.
He made every aspect of the case stress free for myself and his knowledge was super. I would like to thank Emma for her proactive nature and her hard work with the administration side of the case.
Matt Colwell
1st April 2020
I cannot thank Michael Williamson enough for handling our recent insurance claim after being flooded with stormwater. He took over and dealt with every aspect of our claim with our insurers. He made a very stressful experience a lot easier to deal with and our claim was settled within a month.
Sue
30th March 2020
I can't recommend Michael Williamson PLA enough. Initially, I was sceptical about using a firm of loss adjusters to help with my claim, due to the amount of scams around atm. My concerns were absolutely unfounded and it was the best decision I have ever made.
After 3 months of what felt like hell being at 'war' with my insurance company. I was extremely stressed and pulling my hair out and feeling like I was getting nowhere.
Thankfully, was lucky enough to be put in contact with Michael Williamson and I haven't looked back. He is extremely kind, competent, experienced and knowledgeable in his field. His previous experience in the insurance industry has served him well to help people like you and me.
Michael has been amazingly supportive, he has taken the stress out of my claim and the situation we found ourselves in. If you need anyone in your corner to address an insurance claim it's Mike.
Myself and my husband genuinely can't thank Mike and the team enough for their help and support.
Highly recommended.
Yvonne Staple
20th March 2020
After a plumbing leak under my floor I was finding negotiations with my insurance company rather daunting. After contacting Michael Williamson at PLA the pressure was lifted.
He was patience and charming but most of all very knowledgeable. His long experience in the industry was such an asset which allowed him to pursue my claim down to the last detail. His persistence and patience were immeasurable and led to a good settlement.
Thank you Michael.
May H
18th March 2020
Thank you PLA!
After months and months of getting nowhere with my insurance, Michael from PLA helped me with my claim and I cannot be more grateful. Without him I feel I would still have a huge battle on my hands! Thank you for all you did to help me, I truly am grateful.
After months and months of getting nowhere with my insurance, Michael from PLA helped me with my claim and I cannot be more grateful. Without him I feel I would still have a huge battle on my hands! Thank you for all you did to help me, I truly am grateful.
Lucy Slack-Humphrey
22nd February 2020
I contacted PLA following a water leak in my bathroom. We had no working toilet upstairs, which was a nightmare having three young kids. The tiled floors and walls were damaged and the ceiling below collapsed! Andrew Price was highly recommend to me by a friend.
He dealt with everything and even managed to arrange for the contractor to get a temporary toilet in before Christmas. The insurer initially applied the wrong excess and after Andrew checked our policy it was reduced by £500 when he spoke to our Insurer. If you have a serious claim get this guy on your side! The office staff (Emma) was great as well when I needed to speak to her.
Thank you
Mark Bowen
20th February 2020
Andrew Price was a star, took care of everything kept me informed what was happening, would and have recommended to others in same situation as I was. Couldn't praise them enough.
Patrick Brown
19th February 2020
Great service and advice from Barry Philp and associates. Could not have fought against insurance company without them.
Never gave up after 11 months and 3 site visits to my house. Liverpool Victoria finally agreed to pay out. Would highly recommend.
Inderjit Binning
18th February 2020
I cannot image how we could have coped without the support and professionalism of PLA after our devastating fire which caused unimaginable damage to our home. Simon and is team took over and sorted everything at a time when it was impossible to think straight.
Special thanks go to John Wood, who my family call John ‘Angel’. He descended on us from above to take over all that was needed to be done and arranged everything at a time when we felt our world had just ended.
We would also like to commend the people that restored our house back to being a family home again with special thanks to Mark Pursey and his team. Mark managed and organised the complete reinstatement with workmanship to the highest level. A great person and team to work with,
Thank you.
Malcolm Lyman
4th February 2020
