I was completely stressed and felt very vulnerable as a single parent trying to deal with everything on my own, Sedgwick and Direct Group. The loss adjusters appointed by the insurance company couldn't have cared less and gave conflicting information. They would not reply to me and refused to repair or replace lots of damaged parts of the house and contents.
I literally felt I was fighting for every penny but getting nowhere. It was degrading and traumatic in the aftermath of the fire. Michael Williamson from Public Loss Adjusters attended a couple of meetings with the insurance company and was absolutely excellent at fighting my corner to make sure I got the right settlement to repair my house and replace contents.
For example: After months of struggling on my own and getting quotes etc, I was made an offer by the insurance company to repair my house but it was nowhere near enough.
But with help from PLA who reassessed the claim themselves and negotiated with the insurance company, I received nearly 3 times the original offer which was what was actually needed.
Michael was appointed to deal with my claim and overall I am certain I would never have got things settled fairly on my own. It was a relief to have someone experienced and knowledgeable on my side.
In addition to the meetings, Michael made lots of calls, sent lots of emails and submitted several complaints when necessary to try to resolve things.
He did put a lot of work into it and I feel the commission was well earned (PLA charge 10%). In my case it was much better to pay commission on a fair settlement than to accept the woeful offer from the insurance company.
It took 16 months all in all so not a quick process. If you are unfortunate enough to have a fire, be prepared that it will take a lot longer than you may think to settle. Insurers seem to try to delay as much as possible to wear you down so you will accept a pay-out which is less than you need out of desperation.
I would like to think not every person has such a bad experience making a claim but unfortunately it does seem to be quite common.
I cannot thank Andy enough for handling our recent insurance claim after a burst kitchen pipe flooded our kitchen He took control and dealt with every aspect of our claim with our insurers. He was present at the house when the insurers sent there inspectors out to view the damage.
He made every aspect of the case stress free for myself and his knowledge was super. I would like to thank Emma for her proactive nature and her hard work with the administration side of the case.
After 3 months of what felt like hell being at 'war' with my insurance company. I was extremely stressed and pulling my hair out and feeling like I was getting nowhere.
Thankfully, was lucky enough to be put in contact with Michael Williamson and I haven't looked back. He is extremely kind, competent, experienced and knowledgeable in his field. His previous experience in the insurance industry has served him well to help people like you and me.
Michael has been amazingly supportive, he has taken the stress out of my claim and the situation we found ourselves in. If you need anyone in your corner to address an insurance claim it's Mike.
Myself and my husband genuinely can't thank Mike and the team enough for their help and support.
He was patience and charming but most of all very knowledgeable. His long experience in the industry was such an asset which allowed him to pursue my claim down to the last detail. His persistence and patience were immeasurable and led to a good settlement.
Thank you Michael.
He dealt with everything and even managed to arrange for the contractor to get a temporary toilet in before Christmas. The insurer initially applied the wrong excess and after Andrew checked our policy it was reduced by £500 when he spoke to our Insurer. If you have a serious claim get this guy on your side! The office staff (Emma) was great as well when I needed to speak to her.
Never gave up after 11 months and 3 site visits to my house. Liverpool Victoria finally agreed to pay out. Would highly recommend.
Special thanks go to John Wood, who my family call John ‘Angel’. He descended on us from above to take over all that was needed to be done and arranged everything at a time when we felt our world had just ended.
We would also like to commend the people that restored our house back to being a family home again with special thanks to Mark Pursey and his team. Mark managed and organised the complete reinstatement with workmanship to the highest level. A great person and team to work with,
Thank you so much Michael even though these words are far less for you. Anyone who is thinking twice please don’t hesitate you won’t regret it you will be in best hands possible I promise you.
Thanks to them we got our claim and everything worked out. They are all so friendly and honest and always there for us when we needed them on the phone or in person. Thank you so much. Really appreciate what you did for us.
Within 1 month of being appointed, he had secured an offer 10 times greater than the insurance company's original offer to us in settlement. Very professional service throughout. I would thoroughly recommend PLA.
Free Loss Adjusting Service in Most Cases
Nationwide Company - Friendly Local Approach
We Only Recommend Fully Qualified Contractors
24 Hour Nationwide Helpline
We Work For You NOT Your Insurance Company
Settlement Figure Higher in Most Cases
Option of Cash Settlement For 10% Fee
Your Name (required)
Your Email Address (required)
Your Phone Number (required)
Details of Insurance Claim Including Cause
When Damage Occurred
Have You Reported to Your Insurers?