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I employed PLA following a fire at my property where I sustained a total loss through no fault of my own. My insurer was next to useless and didn’t give me information or support for 3 months. So, I sought help since I was confused about how to handle the situation.
Nick Day handled my case and he was amazing, fighting my corner keeping me up to date, keeping me sane and letting me know what I was legally able to do. He acted as the buffer with his tenacity and shielded me from the misleading antics being fed to me by the insurer.
There was no issue with the claim as it happened, however, it took 9 months to receive anything from them. I have no doubt I would still have been waiting today if it hadn't been for his help through this traumatic time. I highly recommend!
Nicky Maidment
1st May 2021
Eternally Grateful For PLA's Service
After a long-winded battle with my insurance and an offensively low offer to reinstate my house after water damage, I’m so glad I called PLA for help. The insurance contractors had left my house gutted down and in a state of barely liveable conditions, especially during lockdown.
Michael W and Emma P have been amazing in not only getting the amount I deserved but ensuring that the contractors reinstating my house were the best! Michael is the ultimate professional, honest and the best at what he does.
I’ll forever be grateful for his help in turning house into a home again and fighting my corner. I have and will continue to recommend to anyone out there.
Patience
21st March 2021
Fantastic Company.
Dealt with my claim from start to finish. They took away all the stress and were extremely professional, polite and very responsive to my emails/telephone calls. Nicholas Day handled my claim and he was amazing, I have and would recommend to friends and family.
Jamie
1st March 2021
Thank you PLA.
I called PLA and spoke to Michael Williamson after my claim was declined by my insurers. He attended my home, helped me understand what caused the damage and confirmed my insurers was indeed correct to say no to my claim. Whilst it wasn't the best outcome and a hard pill to swallow Michael was the first person who fully explained the situation to me, I was ready to leave my insurer but he pointed out my policy was in fact the right policy for me and no insurer would pay out in this situation.
The service was completely free and no hard sales tactics in fact quite the opposite, the real beneficiaries were my insurers because I didn't cancel my policy. Thank you PLA so much and especially Michael Williamson for your time and professionalism from myself and more importantly from my own insurance company as you saved them my business, not that they know it.
Robert Day
27th February 2021
Flooding in November 2019
Thank you to both Andrew and Emma for their understanding and patience during this upsetting time.
We are really grateful for their help in getting us back into our home during August 2020.
It was a very stressful time and did take a toll on our health, without them we wouldn't have managed to get through all the paperwork and negotiations with the insurance company.
Everything was carried out with the greatest efficiency and understanding of our claim. We would thoroughly recommend Public Loss Adjusters in times of crisis.
Thank you
Nigel and Stephanie Roberts
Nigel Roberts
19th February 2021
Water Damage to Kitchen and Bathroom.
Returned from holiday to discover water cascading through the kitchen ceiling due to a leak from the wall hung toilet above. Severe water damage to both kitchen and bathroom necessitating ripping out the bathroom and kitchen. Insurance assessor offered an unacceptable amount. Contacted PLA (Lancashire) who negotiated an amount three and a half times the amount offered which allowed me to repair the damage.
The benefit of using PLA was not just financial. They dealt with the administrative tasks and took 'the hassle' out of liaising with the insurers. Their approach (from both loss adjuster and secretary) was customer focussed and professional. I was made to feel valued, was included in their communication with the insurers and received the right outcome.
JB
17th February 2021
Public Loss Adjusters (Scotland) Limited.
Our insurance company were unwilling to pay for the water damage to our property. After 9 months of haggling and with them doing everything possible to avoid responsibility, my husband contacted Public Loss Adjusters (Scotland). Instantly they gave us a great sense of relief and managed the case very professionally and we’re very supportive. Our property was refurbished to a high standard and we couldn’t be more delighted.
A big thank you to Barry and Colin.
Jacqueline Sherrington
12th February 2021
FLOODING CLAIM
A massive thank you to PLA for their help when dealing with our insurers and their loss adjusters following flood damage to our property in November 2019.
Had we accepted the original offer we would have been massively out of pocket however, PLA made sure that our claim was settled at a realistic level and they acted absolutely professionally throughout.
Without hesitation, I would recommend this company.
They understood the frustrations that come with such a life hurdle and treated it as if it were their own family that was going through it. If you need help, we highly recommend them.
David Wilson
16th January 2021
A big thank you to Michael and Emma for all their work on my parent’s roof leak issue. It was good knowing they were there for us every step of the way, whether it be an email or phone call the information flowed freely to keep all parties involved up to date.
They understood the frustrations that come with such a life hurdle and treated it as if it were their own family that was going through it. If you need help, we highly recommend them.
Simon Sezvo
12th November 2020
House Fire
My House had a localised fire in the Kitchen. Thanks to Gary Rogers from PLA took care of all the dealings with the insurance company in a very efficient manner. It took more time than expected but he got me a good deal at the end. I'm very happy with the service I've received from Gary and PLA.
Saayman Ahmad
22nd October 2020
