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Public Loss Adjusters Customer Testimonials

Andrew and his colleagues did a brilliant job sorting out my insurance claim I would highly recommend this company.
Lesley-Jane Kelly
Lesley-Jane Kelly
10th January 2020

Just over a year ago a fire in my brother's bungalow caused extensive damage throughout, my brother was in hospital and not able to deal with the situation and I found myself having to deal with the insurance company's loss adjusters.

To be fair, to start with, their first representative was very helpful and gave me the impression that everything would be dealt quickly and efficiently, but then he went on holiday and I never saw him again!

From then on it felt as if I was banging my head against a very thick brick wall until a friend suggested that I contact Simon Colburn at Public Loss Adjusters.
Simon is like a dog with a bone, he just does not let go of a problem until he gets the answer that he wants and more!

He appointed an excellent company to carry out the renovation work and he was so very helpful right up to the work being completed.

I cannot thank Simon enough and recommend him and his company to anyone who his being shoved around and trodden on by an insurance company and their loss adjuster.

David Melsom
David Melsom
3rd January 2020
Thank you Public Loss Adjusters Ltd!

I can't recommend Public Loss Adjusters Ltd (PLA) highly enough to you. They know the insurance industry inside out and will fight your corner for you when you are on the back foot.

Our insurance company offered us such a low offer on our fire damaged contents that we were shocked, I also didn't have the stomach for fighting over the details as we had lost a close family member in the fire as well. It was then that I found PLA who took on our case, and more and than doubled that offer without us having to go through all the stress and grief of revisiting the inventory process for the contents claim.

They earned every penny of their fee and we are very satisfied with the settlement that we received. Had I known at the time of the fire that PLA would have not only fought our contents claim for a fee, but they could have handled the entire rebuild of the property for us for FREE!

I would have employed them from the start of the claim and the last two years would have been a great deal less stressful for me and my family.

My special thanks to Barry Philp, John Waddell and Michael Williamson of PLA for all their efforts on our behalf.

Iain Houston
Iain Houston
12th November 2019
We would like to thank you for your all time that you put in to help us with our insurance claim and restore our home to working condition.

Our house was flooded in May 2018 due to terrible weather. Flood water reached a depth of 40 cm throughout our home. He damaged all the walls, furniture and floors on the ground floor.

We were treated disgracefully by our insurance company. We are absolutely sure that without the help of PLA we would not have reached an agreement with insurers. Until PLA were appointed, the Davies Group claims adjuster for Modus Underwriting Limited insurers was delaying claims.

In particular, we would like to thank Laszlo from the NYC Experience and his team for their hard work. They took care of the entire renovation, and at the end of December the renovation was almost completed. Only the kitchen remained. The boys did not want to leave us without a kitchen at Christmas, so they also worked on Sunday, seven days a week. They also arrived on Christmas Eve to make sure everything was finished. An amazing team, always smiling and full of humor. Work done wonderfully, with the utmost care and cleanliness. Thank you with all heart.

Agnieszka ,Sławek, Daniel Sikorscy
Agnieszka ,Sławek, Daniel Sikorscy
21st October 2019
Well what can I realy say...

Buying my first property I thought it would be a great finally something to offer my children....then woke up one morning to my downstairs being totally flooded...this happened in march this year...being past around by my insurers for months living in one room with six children became very distressing then a friend introduced me to Micheal Williamson he as been my rock through it all keeping me updated of everything...listening to me breaking down on the phone not only a excellent lose adjuster but to me know a very good friend...I would recommend him to anyone..

Thank you from the bottom of my heart...

Stephanie Davls
Stephanie Davls
5th September 2019
To, Hilton & Whittle Construction.

Our house was flooded on May 2018 due to an unusual weather event that effected some 200+ houses in the immediate area. The flood water reached a depth of apprioximitely 2 feet throughout our house, causing substantial damage to all furnityre, walls and flooring on the ground floor.

As our claim was being handled by our own very capable loss adjusters (Public Loss Adjusters), who arranged for the reinstatment work on our house, I am very gratedul to them that they appointed Rob and Roy to carry out the referbishment of our ground floor. The flooding was a very stressful situation to find ourselevs in and we were at the mercy of Rob and Roy the we could place out trust in them to carry out the work while we we were not present as we were living in temorary accommodation.

When my wife and I met Rob and Roy for the first tome at our house, to go through the work that would be carried out, it became clae that they had a positive, enthusastic attitude, a professional apptoach to getting the job done and an ability to quickly understand what we wanted by always seeking our opinion while providing excellent advice. To say the stress was relieved in us, after the first meeting, was an understatment;we came away with not only the condidence to trust them and know our house was in good handsm but to feel we were going to go through the referbishment process as part of the team with them.

That confidence, trust and teamwork grew throughout the time Rob and Roy worked on our house. Each step of the way, they contacted us to come back to our house and inspect their work while giving us the opportunity to change anything we thought fit.

On the rear occasion we did, their customer focus was exceptional- We really were part if the team. An example of this was when they introduced us to the painter and decorator, Curtis Crithers, who was assigned to work on our house. Like Rob and Roy, Curtis displayed all the qualities you would want; attentive polite and professional. They all worked with us to determine the colour schemes that would work best for us – an attention to detail; we felt went the extra mile.

The icing on the cake for use was when Rob and Roy completed their work and left our house for the last time: our next-door neighbour (who moved back home before we did) text me to tell me how considerate, polite and friendly they were!

To summarise, the quality of the work carried out on the house was truly outstanding. Rob and Roy’s attitude and approachability were first class. I have no hesitation in recommending these very professional guys who have a vast range of technical skills.

They worked incredibly hard and the result is outstanding.

Brendan & Helen McCollum
Brendan & Helen McCollum
2nd September 2019
After losing my father in a tragic fire incident and being pushed around and misled by a building insurance company, Simon really helped us understand what we were entitled to and turned a year-long struggle around in no time at all. Not only did Simon manage to recover over £1,400 of costs that the other company insisted that I pay out of my own pocket, but his expertise helped us reach a resolution that we deserved.

10/10 really isn't enough for Simon and his team. Very attentive, no need for any chasing calls as Simon is fully on the ball. I can't thank you enough for everything that you helped myself and my husband through, we really appreciate it.

Jame Chin
Jame Chin
17th July 2019
My feedback and praise for this company and for Michael is not enough.

The tragic disaster in my life began on February 1st 2019 I was planning to change my flooring and noticed my floor wonky upon looking we noticed two foot of water under are floor boards.

We contacted are insurance straight away who sent someone they had a look and put us in a hotel, then a company representing them done an inspection trough a video link and said we will contact you. After phoning them and harassing every other day 7 weeks later!!!

We was told that a loss adjuster is coming to the property to assess (which should have been done on the first week of me reporting) this made me worry has at this point I was frustrated and threatened them to me it looked like they was just fobbing me offend trying their best to blame us. I then started researching what the role of adjusters are and stumbled upon information that we could hire a loss adjuster who work for you.

I then started looking for companies and this is when I came across Public Loss Adjustors, i phoned them up straight away who allocated Michael Williamson’s, wear shall I begin Michael came like an angel he was there straight away to are aid. Even before I signed any contracts he spoke to the adjuster and told him where we stand with them. Michael took all the pressure of me has I was going through extreme stress; he took all the stress upon himself but the best bit was he new is business and role.

I was going to get thrown out of my hotel due to my insurance’s negligence but Michael sorted it out this guy don’t mess around he means business. He will bend over backward for you and the passion And drive this guy has u know he will give you 100% his best I can honestly say his the most humble and hard-working dedicated guy I have ever met he treats you like your his family and not clients I would phone him in the middle of the night to have a rant and he would listen to me and give me advice.

In the end my insurance were trying to get out of paying first but Michael didn’t let that happen he was there with all answers fighting are corner, then they offered us £6000 in the end. Michael got us £16000 from them.

Thank you so much Michael even though these words are far less for you. Anyone who is thinking twice please don’t hesitate you won’t regret it you will be in best hands possible I promise you.

Yasmeen Hussain
Yasmeen Hussain
21st June 2019
Simon and his team were honestly so helpful. We didn’t have a clue what to do when the insurance company said they wouldn’t pay the full amount and Simon helped so much. Thanks to them we got our claim and everything worked out.

They are all so friendly and honest and always there for us when we needed them on the phone or in person. Thank you so much. Really appreciate what you did for us.

Maya Odedra
Maya Odedra
21st June 2019
Michael Williamson of PLA provided an excellent service throughout the short time it took him to resolve the dispute we had with our insurance company, which had been ongoing for nearly 6 months.

Within 1 month of being appointed, he had secured an offer 10 times greater than the insurance company's original offer to us in settlement.

Very professional service throughout. I would thoroughly recommend PLA.

Michelle Desmond
Michelle Desmond
10th June 2019

Customer Testimonials

Yasmeen Hussain

Thank you so much Michael even though these words are far less for you. Anyone who is thinking twice please don’t hesitate you won’t regret it you will be in best hands possible I promise you.

Maya Odedra

Thanks to them we got our claim and everything worked out. They are all so friendly and honest and always there for us when we needed them on the phone or in person. Thank you so much. Really appreciate what you did for us.

Michele Desmond

Within 1 month of being appointed, he had secured an offer 10 times greater than the insurance company's original offer to us in settlement. Very professional service throughout. I would thoroughly recommend PLA.

All Testimonials

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