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Or Request a Call BackOur property flooded Christmas Eve 2020 following very heavy rainfall which lasted for several days. Initially, our insurers were only interested in settling our contents claim. We had no idea of the extent of the structural damage caused to the property or of the claims process we needed to follow to assess the extent of the damage.
We, therefore, instructed Michael Williamson of PLA to deal with the claim. He raised issues which we would never have been aware of without his expert knowledge and we eventually received a substantially higher claim amount than we ever would have, without his help in dealing with our assessors.
I cannot emphasise enough how important it is to have an independent assessor on board if you have experienced damage to your property and Michael Williamson, of PLA, should certainly be top of your list of people to call if you are ever, unfortunately, placed in this position.
Kim Bromage
22nd October 2021
Really grateful for the help and support I received from Nicholas Day at PLA. My first ever claim on buildings insurance in 40 years of property ownership was rejected completely: with Nicholas's advice and support I went to the Ombudsman, got the insurance company's decision overturned and eventually received payment.
It made such a difference to have someone on my side who was knowledgeable about the process and how to counter the loss adjuster's statement - wholeheartedly recommend this company. Prompt communications too.
Kaye Chambers
17th September 2021
I recently suffered water damage from a leak, and the insurer appointed a claims management agency. The claims management company, attempted to push me towards a cash settlement that was clearly too low.
Unable to make sensible progress I contacted PLA, where Dean Edwards guided me through the process, drafting emails and speaking with the insurers and their agents on my behalf. The result was full settlement of my claim - and a few bob from the insurer's Complaints Department as compensation!
Dean and the team at PLA gave a great service, and are highly recommended.
Dane
8th September 2021
Excellent Service, I’m so glad I found them.
I was at my wit's end with my insurance company, who had dragged a significant water damage claim out for 18 months before offering me a fraction of what it would have cost to repair the damage.
Desperate for advice, I was put in touch with Dean Edwards who, even though my claim was too small to take on, took the time out of his day to listen to the problem and advise me on my rights, before drafting an email to send on to the insurance company.
Dean was professional and very quick to respond to all my queries - he really put me at ease. Soon after the email was sent, the insurance company confirmed their decision to accept my full quote.
I am now able to move on with my life after a long 18 months and want to extend my sincere gratitude to Dean and the PLA team. I don't think this would have happened without them!
Elizabeth
16th August 2021
Glad I Stumbled Across Them
Cannot speak more highly of this company. They have supported me throughout my home insurance claim that was being badly dealt with by my insurers. When Nick got involved, things turned around so quickly. I needed a hand-holding, it’s exactly what I got. Superb company.
Katrina
22nd July 2021
The Most Honest and Delightful Company I Have Dealt With in a Long Time.
I contacted PLA as I was wanting some services after suffering from a domestic fire in my home. After being messed about by my insurers for nearly 6 months, speaking to Dean and Nick all I can say is these two gentlemen will fight for you and if I had known about them earlier, I would have been in a better position.
Nick offered me advice even though I did not take up their services due to my claim being towards the end but Nick took his time and pointed me in the right direction. All I can say is if you ever suffer a home loss, please contact Dean or Nick they are the best that you will get.
Honesty and integrity is paramount to Nick and Dean and they care about the customer not just Charging people money unlike other loss adjusting/assessors that are around.
Thank you again Nick and Dean you pointed me in the right direction your advice was invaluable.
Mr Farooq
10th June 2021
Very Helpful Even Though Claim Too Small For Them To Handle
I contacted PLA when my insurance company's surveyors refused to entertain a claim for a wall that collapsed in the gales in March 2021. Nicholas Day was extremely helpful and generously took the time to give me some advice, even though my claim was too small for them to take on.
He encouraged me to pursue my claim and the insurance company eventually overturned the surveyor's report and agreed to cover the repairs to the wall.
I'm grateful to Mr Day for his help and encouragement. I hope I'm never in need of a loss adjuster but, should the time come, PLA will be my first port of call!
Richard
2nd June 2021
Absolute Life Savers.
I employed PLA following a fire at my property where I sustained a total loss through no fault of my own. My insurer was next to useless and didn’t give me information or support for 3 months. So, I sought help since I was confused about how to handle the situation.
Nick Day handled my case and he was amazing, fighting my corner keeping me up to date, keeping me sane and letting me know what I was legally able to do. He acted as the buffer with his tenacity and shielded me from the misleading antics being fed to me by the insurer.
There was no issue with the claim as it happened, however, it took 9 months to receive anything from them. I have no doubt I would still have been waiting today if it hadn't been for his help through this traumatic time. I highly recommend!
Nicky Maidment
1st May 2021
Eternally Grateful For PLA's Service
After a long-winded battle with my insurance and an offensively low offer to reinstate my house after water damage, I’m so glad I called PLA for help. The insurance contractors had left my house gutted down and in a state of barely liveable conditions, especially during lockdown.
Michael W and Emma P have been amazing in not only getting the amount I deserved but ensuring that the contractors reinstating my house were the best! Michael is the ultimate professional, honest and the best at what he does.
I’ll forever be grateful for his help in turning house into a home again and fighting my corner. I have and will continue to recommend to anyone out there.
Patience
21st March 2021
Fantastic Company.
Dealt with my claim from start to finish. They took away all the stress and were extremely professional, polite and very responsive to my emails/telephone calls. Nicholas Day handled my claim and he was amazing, I have and would recommend to friends and family.
Jamie
1st March 2021
