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After suffering a burst pipe, which led to water coming through the downstairs ceiling, I didn't really know where to start - having no previous experience of insurance claims or any practical building or construction knowledge, I simply didn't know how much work would be required and therefore was worried at being at the mercy of the insurance company, concerned they would try and rectify the works in the cheapest way possible.
So I decided to engage PLA to assist me, and am so glad I took this decision. I have dealt with Glenn Weatherall the whole way through the process, and he has been extremely knowledgeable and professional the whole way through. He has totally removed all the hassle and stress from me in dealing directly with the insurance company, their loss adjusters and contractors. It was great to have someone like Glenn representing me and gave me such peace of mind, his expertise and experience ensured that the insurance company would not be able to fob me off, and that all restoration works that needed doing would be included by Glenn and he would ensure that everything would be carried out to a high standard, and that the insurance company would not be able to cut any corners.
He kept me constantly updated and made contact with me throughout my claim, ensuring I had minimal involvement and the associated hassle, and I would recommend using PLA and particularly Glenn to help with any insurance claim, he really went the extra mile and put in a great deal of work to make sure my house was restored as it should have been, to a high standard and I can rest easy knowing that all the work that needed to be done, has been done.
Gavin
1st December 2022
Best decision ever to appoint PLA! (Criminal damage claim).
At the end of Sept 2021, we uncovered the total nightmare of criminals posing as legit tenants, having set up a cannabis farm in our beloved Grade II Listed commercial premises. After the Police raid, we could tell there was extensive damage done throughout.
Our first contact with our insurers (Aviva) was fine, but I quickly started panicking when the customer service from their loss adjusters (Crawco) was very spotty to say the least. So, within days of the raid, I happened to come across PLA here on Trustpilot (after reading all the terrible reviews about Crawco here!), never having known before we could get someone to advocate on our behalf.
BEST DECISION EVER! Glenn Weatherall and team quickly sprang into action, and gave us great confidence (adeptly explaining what we could expect during the process), meeting us on-site with the Crawco lost adjuster and making us feel we were in good hands.
As we were going to be out of the country, Glenn was able to help us arrange all of the remedial works to our building with various tradespeople, whilst also pushing through the claims process. Whilst it did take a year to finally have our claim payment through, we are very happy with the service and would 100% totally recommend PLA for any insurance claim.
Alexandra Beuchert
2nd November 2022
Fantastic Service - Would Highly Recommend
We had a substantial leak in our kitchen which ruined the kitchen units, flooring and architraves etc. We tried negotiating with our insurance directly for the first 3 months but seemed to have reached an impasse. A friend of mine recommended Glenn Weatherall from Public Loss Adjusters, as he had instructed him on his house leak previously.
From the moment Glenn made contact, he was absolutely brilliant in the way he took over the case and communicated on my behalf with the insurance company. Within a matter of weeks, he had successfully challenged the insurance company's extremely low settlement offer. And Glenn ended up negotiating a settlement figure that was 4 times larger than the insurance company's original offer. I would have no hesitation in recommending Glenn and his company to anyone. A superb service all round.
Dave Seed
27th October 2022
Great Company
Great Company, Glenn stuck to the project like glue. The insurance company dragged their heels for 10 months, I couldn't have dealt with the project myself as it was a complex flooding issue. Would recommend the company, and especially ask for Glenn.
Lynne Noble
20th October 2022
PLA takes away all the hassle and stress!
After suffering a burst pipe, which led to water coming through the downstairs ceiling, I didn't really know where to start - having no previous experience of insurance claims or any practical building or construction knowledge, I simply didn't know how much work would be required and therefore was worried at being at the mercy of the insurance company, concerned they would try and rectify the works in the cheapest way possible.
So, I decided to engage PLA to assist me, and am so glad I took this decision. I have dealt with Glenn Weatherall the whole way through the process, and he has been extremely knowledgeable and professional the whole way through. He has totally removed all the hassle and stress from me in dealing directly with the insurance company, their loss adjusters and contractors. It was great to have someone like Glenn representing me and gave me such peace of mind, his expertise and experience ensured that the insurance company would not be able to fob me off and that all restoration works that needed doing would be included by Glenn and he would ensure that everything would be carried out to a high standard and that the insurance company would not be able to cut any corners.
He kept me constantly updated and made contact with me throughout my claim, ensuring I had minimal involvement and the associated hassle, and I would recommend using PLA and particularly Glenn to help with any insurance claim, he really went the extra mile and put in a great deal of work to make sure my house was restored as it should have been, to a high standard and I can rest easy knowing that all the work that needed to be done, has been done.
Gavin
18th October 2022
After six month's frustrated dealings with my insurer's loss adjuster, I engaged Public Loss Assessors last August to help with my subsidence claim. Dealing initially with Dean and latterly with Michael Williamson, PLA took over my case and managed further negotiations with the loss adjuster.
Nothing in insurance seems to be straightforward - insurance companies really are only interested in your premiums, and they will absolutely do their best to downplay and wriggle out of their liabilities to their policyholders. If you have the strength to play a waiting game, you can eventually turn this tardiness to your advantage. In the end, everyone has a boss and insurance companies have industry performance standards to which they like to adhere. If you can allow them to string things out long enough on your claim, they will blink when they realise that they are in danger of not hitting their targets.
In my case, over a year later, the insurance company had to acknowledge that I had a claim and pay me several orders of magnitude more than the derisory verbal off they'd reluctantly previously given me.
So, in the end - I am very glad I engaged PLA - Michael drove all the way down south to do a survey on the house and explained the paradox that although it would take a long time to get a settlement, but that the longer I waited the better it would be. After that he kept the pressure on until we achieved that settlement.
Without PLA, I would certainly have given in much earlier in the process and would doubtless have ended up nowhere near the settlement to which I was entitled.
Dom Howard
6th October
Great Service.
After the dreadful winter storms, we suffered roof damage totaling £11,000 and had a derisory offer from the Aviva's loss adjusters of around £2,250. I never knew it was possible to question this but after looking online I found Public Loss Adjusters. Whilst it took a while, (primarily due to the insurers' loss adjusters tardiness) Glenn provided an excellent service and upped the amount of compensation considerably. I would highly recommend.
Brian Percival
9th Septmeber 2022
I contacted Public Loss Adjusters during the process of dealing with the insurance company regarding storm damage to my roof. The insurance company informed me they are eager to settle for min amount to cover only external damages.
I was appointed to Michael Williamson as my Loss Assessor and I could not have processed my claim without his professionalism and support. Instantly he took all the stress away, he was very helpful along every step of the way.
I am extremely pleased with the outcome. If you feel that you need some assistance with your claim then do not hesitate to contact them, you will not regret it.
Kalola Ch
9th May 2022
Water Leak From Above Claim
I am absolutely delighted that Mr Weatherall got my claim settled with my insurer within two months of contacting Public Loss Adjusters (PLA). Although, he never visited the property or met with me, but arranged for the inspection of the damage to my property.
In the end, I'm glad that we overcome the snobbery and the latent burden of difference. I would have given 5 stars for this review but for other monetary issues that were raised for the payment of this claim, like the demand for Excess, and VAT invoice for the repair works as a condition for releasing the money.
A demand that was not coming from the insurance company. However, the insurance company prevailed, lesson learned, and I got my money. Professionally, I will recommend Glenn.
Tunde Akintoye
25th April 2020
I contacted Public Loss Adjusters after an extremely stressful experience after a storm damaged my roof and my insurance company informed me that I was underinsured. I was appointed Glenn Weatherall as my Loss Assessor and I could not have processed my claim without his professionalism and support.
He took on our case and was extremely helpful every step of the way. I was extremely satisfied with the outcome. If you feel that you need some assistance with your claim then do not hesitate to contact them, you will not regret it.
Astonwood Hotel
6th April 2022
