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Public Loss Adjusters Customer Testimonials

Due to a house fire, we had to move out of our bungalow, which as you can imagine was quite traumatic. But this experience was made a lot easier and more bearable thank you to a great team of people. We used Public Loss Adjusters which made the experience so much easier to deal with. So I would like to thank Simon Colburn and Gary Rogers for all their help.

They were always there to answer any questions we had and as go betweens, between us and the insurance company there were excellent. Our building contractor was Mick Dennis of MPD Contracts, his team were wonderful. At no time was there any problem with their attendance at our property and the standard of work is first class. We were consulted at every stage. The end result is outstanding.

So a great big thank you to all you lovely people.

E Nivison
E Nivison
16th June 2020
House Fire.

Big thank you to. Barry Philip, Michael Williamson and Emma Pearce. I would never have got through the last 15 months without their hard work and dedication with my insurance claim after a total loss fire.

I can't recommend them enough they were my light at the end of a very dark tunnel.

Once again. Thank you

June Sutherland
June Sutherland
8th June 2020
I would like to recommend PLA to help deal with your insurance claim. Michael Williamson came to my rescue after my claim had dragged on for ages and had become very complicated, due to my being ill-advised in the early stages.
Gill Clayton
Gill Clayton
1st June 2020
Tony Mulligan, the director of Public Loss Adjusters is a personal friend who visits me for fishing trips. I had a legal problem that Tony helped me with recently.

He looked at my insurance policies, advised I was covered, and helped me with the emails to the insurer. With Tony’s help, not only did the insurance company help settle the legal issue, we also received all the money we had spent on solicitors for this case.

Tony saved us 10s of thousands of dollars. He knows the insurance system backwards, as do all his staff. I could not recommend Tony and his team more highly and can't thank him enough for all his help!

John Haenke
John Haenke
15th May 2020
I had help from Public loss Adjusters about 4 months into a claim after a house fire on which all my house was affected by smoke damage and was uninhabitable. I was being completely messed around by the insurance company who were a total nightmare to deal with.

I was completely stressed and felt very vulnerable as a single parent trying to deal with everything on my own, Sedgwick and Direct Group. The loss adjusters appointed by the insurance company couldn't have cared less and gave conflicting information. They would not reply to me and refused to repair or replace lots of damaged parts of the house and contents.

I literally felt I was fighting for every penny but getting nowhere. It was degrading and traumatic in the aftermath of the fire. Michael Williamson from Public Loss Adjusters attended a couple of meetings with the insurance company and was absolutely excellent at fighting my corner to make sure I got the right settlement to repair my house and replace contents.

For example: After months of struggling on my own and getting quotes etc, I was made an offer by the insurance company to repair my house but it was nowhere near enough.

But with help from PLA who reassessed the claim themselves and negotiated with the insurance company, I received nearly 3 times the original offer which was what was actually needed.

Michael was appointed to deal with my claim and overall I am certain I would never have got things settled fairly on my own. It was a relief to have someone experienced and knowledgeable on my side.

In addition to the meetings, Michael made lots of calls, sent lots of emails and submitted several complaints when necessary to try to resolve things.

He did put a lot of work into it and I feel the commission was well earned (PLA charge 10%). In my case it was much better to pay commission on a fair settlement than to accept the woeful offer from the insurance company.

It took 16 months all in all so not a quick process. If you are unfortunate enough to have a fire, be prepared that it will take a lot longer than you may think to settle. Insurers seem to try to delay as much as possible to wear you down so you will accept a pay-out which is less than you need out of desperation.

I would like to think not every person has such a bad experience making a claim but unfortunately it does seem to be quite common.

Hannah
Hannah
11th May 2020
Thank you Andy and Emma

I cannot thank Andy enough for handling our recent insurance claim after a burst kitchen pipe flooded our kitchen He took control and dealt with every aspect of our claim with our insuers. He was present at the house when the insurers sent there inspectors out to view the damage.

He made every aspect of the case stress free for myself and his knowledge was super. I would like to thank Emma for her proactive nature and her hard work with the administration side of the case.

Matt Colwell
Matt Colwell
1st April 2020
I cannot thank Michael Williamson enough for handling our recent insurance claim after being flooded with storm water. He took over and dealt with every aspect of our claim with our insurers. He made a very stressful experience a lot easier to deal with and our claim was settled within a month.
Sue
Sue
30th March 2020
I can't recommend Michael Williamson PLA enough. Initially, I was sceptical about using a firm of loss adjusters to help with my claim, due to the amount of scams around atm. My concerns were absolutely unfounded and it was the best decision I have ever made.

After 3 months of what felt like hell being at 'war' with my insurance company. I was extremely stressed and pulling my hair out and feeling like I was getting nowhere.

Thankfully, was lucky enough to be put in contact with Michael Williamson and I haven't looked back. He is extremely kind, competent, experienced and knowledgeable in his field. His previous experience in the insurance industry has served him well to help people like you and me.

Michael has been amazingly supportive, he has taken the stress out of my claim and the situation we found ourselves in. If you need anyone in your corner to address an insurance claim it's Mike.

Myself and my husband genuinely can't thank Mike and the team enough for their help and support.

Highly recommended.

Yvonne Staple
Yvonne Staple
20th March 2020
After a plumbing leak under my floor I was finding negotiations with my insurance company rather daunting. After contacting Michael Williamson at PLA the pressure was lifted.

He was patience and charming but most of all very knowledgeable. His long experience in the industry was such an asset which allowed him to pursue my claim down to the last detail. His persistence and patience were immeasurable and led to a good settlement.

Thank you Michael.

May H
May H
18th March 2020
Thank you PLA!

After months and months of getting nowhere with my insurance, Michael from PLA helped me with my claim and I cannot be more grateful. Without him I feel I would still have a huge battle on my hands! Thank you for all you did to help me, I truly am grateful.

Lucy Slack-Humphrey
Lucy Slack-Humphrey
22nd February 2020
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Customer Testimonials

Yasmeen Hussain

Thank you so much Michael even though these words are far less for you. Anyone who is thinking twice please don’t hesitate you won’t regret it you will be in best hands possible I promise you.

Maya Odedra

Thanks to them we got our claim and everything worked out. They are all so friendly and honest and always there for us when we needed them on the phone or in person. Thank you so much. Really appreciate what you did for us.

Michele Desmond

Within 1 month of being appointed, he had secured an offer 10 times greater than the insurance company's original offer to us in settlement. Very professional service throughout. I would thoroughly recommend PLA.

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Why Use Our Claims Insurance Management Services?

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Why Choose Us?
  • Free Loss Adjusting Service in Most Cases

  • Nationwide Company - Friendly Local Approach

  • We Only Recommend Fully Qualified Contractors

  • 24 Hour Nationwide Helpline

  • We Work For You NOT Your Insurance Company

  • Settlement Figure Higher in Most Cases

  • Option of Cash Settlement For 10% Fee

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