A Guide to Customer Complaints

Public Loss Adjusters guide to customer complaints Public Loss Adjusters aim is get it right the first time, every time. If ever we make a mistake our aim is to try to put it right promptly. We have an easy to use complaints procedure that has been established to benefit all our clients should an issue ever arise. If you are the policy holder, please feel free to contact our complaints officer using the details below.

Public Loss Adjusters
Unit 3 (Suite 1)
Blackpool Trade Park
Preston New Road
Blackpool
Lancashire
FY4 4QX

Telephone: 08000 434 999
Email: [email protected]
or
Email: [email protected]

What is the PLA Alternative

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Once We Receive Your Complaint

We will within 5 business days: We will confirm that we have received your complaint.

Within 4 Weeks of receiving your complaint: Let you know what our final response is along with the reasons for it.

Or: We will explain to you why we are not in a position to offer you a final response and we will let you know when we expect to be able to provide it.

Within 8 weeks of receiving your complaint, we will: Let you know what our final response is along with the reasons for it. Or: We will explain to you why we are not in a position to offer you a final response and we will let you know when we expect to be able to provide it along with the contact details for the Financial Ombudsman Service.

If you are dissatisfied with either our final response or the reasons for any delay with providing our response have the right to refer your case to: The Financial Ombudsman Service Exchange Tower Harbour Exchange Square London E14 9SR

Freephone: 0800 023 4567

Telephone: 0300 123 9123

Email: [email protected]

The Financial Ombudsman Service offers a free independent service for resolving disputes regarding most financial matters. You have the right to refer your complaint to the Financial Ombudsman Service free of charge but you must do so within 6 months of the date of this letter.

If you do not refer your complaint in time, the Ombudsman will not have our permission to consider your complaint and so will only be able to do so in very limited circumstances. For example, if the Ombudsman believes that the delay was as a result of exceptional circumstances. *source: www.financial-ombudsman.org.uk

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Why Choose Us?

Free Loss Adjusting Service in Most Cases
Nationwide Company - Friendly Local Approach
We Only Recommend Fully Qualified Contractors
24 Hour Nationwide Helpline
We Work For You NOT Your Insurer
Settlement Figure Higher in Most Cases
Option of Cash Settlement For 10% Fee

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Customer Testimonials

Mike

Absolutely the right thing to do - Get these guy's involved in your claim. I was amazed at how proficient and professional they were. They handle everything for you and advise you every step of the way.

Paul

Amazing, fantastic! I cannot really express my gratitude to Glenn and the company enough. Trust me, I never really write reviews but if you instruct a PLA and are lucky enough to get Glenn it will be best money you have ever spent.

Brian

Michael Williamson was absolutely fantastic when I initially contacted PLA. He ensured my claim was paid to me in full. He was instrumental in getting my claim looked at properly by the insurers agent at Sedgwick. My gratitude to you Michael. Would award more than 5 stars for your help in a difficult claim.

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