Guide To Customer Complaints

A Guide to Customer Complaints

Public Loss Adjusters guide to customer complaintsPublic Loss Adjusters aim is get it right the first time, every time. If ever we make a mistake our aim is to try to put it right promptly. We have an easy to use complaints procedure that has been established to benefit all our clients should an issue ever arise. If you are the policy holder, please feel free to contact our complaints officer using the details below.

Public Loss Adjusters
Peter Goth FCILA
Complaints Officer
Unit 10
Sovereign Court
Wyrefields
Poulton le Fylde
FY6 8JX

Telephone: 08000 434 999
Email: [email protected]

What is the PLA Alternative

Find Out

Once We Receive Your Complaint

We will within 5 business days:

We will confirm that we have received your complaint.

Within 4 Weeks of receiving your complaint:

Let you know what our final response is along with the reasons for it.

Or:

We will explain to you why we are not in a position to offer you a final response and we will let you know when we expect to be able to provide it.

Within 8 weeks of receiving your complaint we will:

Let you know what our final response is along with the reasons for it.

Or:

We will explain to you why we are not in a position to offer you a final response and we will let you know when we expect to be able to provide it along with the contact details for the Financial Ombudsman Service.

If you are dissatisfied with either our final response or the reasons for any delay with providing our response have the right to refer your case to:

The Financial Ombudsman Service
Exchange Tower
Harbour Exchange Square
London
E14 9SR

Freephone: 0800 023 4567
Telephone: 0300 123 9123
Email: [email protected]

The Financial Ombudsman Service offers a free independent service for resolving disputes regarding most financial matters. You have the right to refer your complaint to the Financial Ombudsman Service free of charge but you must do so within 6 months of the date of this letter.

If you do not refer your complaint in time, the Ombudsman will not have our permission to consider your complaint and so will only be able to do so in very limited circumstances. For example, if the Ombudsman believes that the delay was as a result of exceptional circumstances.

*source: www.financial-ombudsman.org.uk

Latest News

All News

Why Use Our Loss Adjusting Services?

Questions & Answers
Request a Callback

    Why Choose Us?
    • Free Loss Adjusting Service in Most Cases

    • Nationwide Company - Friendly Local Approach

    • We Only Recommend Fully Qualified Contractors

    • 24 Hour Nationwide Helpline

    • We Work For You NOT Your Insurance Company

    • Settlement Figure Higher in Most Cases

    • Option of Cash Settlement For 10% Fee

    Learn More
    We cover the whole of the UK

    Customer Testimonials

    Mike

    Absolutely the right thing to do - Get these guy's involved in your claim. I was amazed at how proficient and professional they were. They handle everything for you and advise you every step of the way.

    Paul

    Amazing, fantastic! I cannot really express my gratitude to Glenn and the company enough. Trust me, I never really write reviews but if you instruct a PLA and are lucky enough to get Glenn it will be best money you have ever spent.

    Katrina

    Cannot speak more highly of this company. They have supported me throughout my home insurance claim that was being badly dealt with by my insurers. When Nick got involved, things turned around so quickly. I needed a hand-holding, it’s exactly what I got. Superb company.

    All Testimonials
    Call Now ButtonClick to Call