
A Guide to Customer Complaints
Public Loss Adjusters aim is get it right the first time, every time. If ever we make a mistake our aim is to try to put it right promptly. We have an easy to use complaints procedure that has been established to benefit all our clients should an issue ever arise. If you are the policy holder, please feel free to contact our complaints officer using the details below.
Public Loss Adjusters
Unit 3 (Suite 1)
Blackpool Trade Park
Preston New Road
Blackpool
Lancashire
FY4 4QX
Telephone: 08000 434 999
Email: [email protected]
or
Email: [email protected]
What is the PLA Alternative
Find OutOnce We Receive Your Complaint
We will within 5 business days: We will confirm that we have received your complaint.
Within 4 Weeks of receiving your complaint: Let you know what our final response is along with the reasons for it.
Or: We will explain to you why we are not in a position to offer you a final response and we will let you know when we expect to be able to provide it.
Within 8 weeks of receiving your complaint, we will: Let you know what our final response is along with the reasons for it. Or: We will explain to you why we are not in a position to offer you a final response and we will let you know when we expect to be able to provide it along with the contact details for the Financial Ombudsman Service.
If you are dissatisfied with either our final response or the reasons for any delay with providing our response have the right to refer your case to: The Financial Ombudsman Service Exchange Tower Harbour Exchange Square London E14 9SR
Freephone: 0800 023 4567
Telephone: 0300 123 9123
Email: [email protected]
The Financial Ombudsman Service offers a free independent service for resolving disputes regarding most financial matters. You have the right to refer your complaint to the Financial Ombudsman Service free of charge but you must do so within 6 months of the date of this letter.
If you do not refer your complaint in time, the Ombudsman will not have our permission to consider your complaint and so will only be able to do so in very limited circumstances. For example, if the Ombudsman believes that the delay was as a result of exceptional circumstances. *source: www.financial-ombudsman.org.uk