Mr & Mrs McCloud

I would like to give an account and credit where it is due in relation to our house fire.

Review of Kevin Whitely and team.

To say a thank you is not enough for Kevin and his team. What Kevin has done for me and my little family is incredible. I met Kevin after we had a horrific house fire in January. Kevin instantly put me at ease. I must of still been in slight shock as it was only two days after the house fire, but he reassured me everything would be fine and he would fix it. His positive manner is just what us, as a family needed.

We moved out of our home and into a rented accommodation as our house was classed unsafe to actually live in after the house fire. When building work commenced I went and met Kevin and team. He introduced me to everyone. They are all a credit to him. All very polite and friendly. I gave Kevin a list of dates I was on holiday because the building work started as we were going on holiday so I was slightly nervous but once again I was reassured by Kevin.

One thing in which is a great asset to Kevin he is very good at communication. He phoned me weekly and sometimes daily. He would let me know what has occurred that day or week. This built a good client/builder relationship. This initially built up trust between us in which you need to have when handing your home over to someone.

Along the way we did have hiccups like any build does. When talking about building work and meters etc. I’m a complete novice, I know nothing. I don’t pretend to know but I would always ask Kevin to explain in which he did. Again this was out of hours for him but he never minded.

When it came time to choose colours and start the decoration stage, as I’m a childminder, Kevin introduced me to his carpenter in which Kevin had some fantastic ideas about an internal stable door for the kitchen so that could be used as a baby gate.

The doors that we had chosen throughout the house are amazing. Kevin always recommended very good websites to have a look and he knew I wanted to keep in line with the Edwardian style of the house.

Kevin really did work hard on this build project. yes, some cynical people say well he gets paid to. But I’m sorry, this builder went over and above all the time. He showed true professionalism. He managed several army’s of teams and managed it all. I would have a meltdown if I had to do myself.

I turned up at the house to drop something into Kevin and there was several different teams there – carpenter, tiler, plasterer and Kevin. I was amazed at how organised this was. No one got in anyone’s way. They all worked round each other. Kevin communicated with everyone in which the rest of the build went smoothly.

We are now returning back to our house after nearly a year out of it. The whole little family is very excited about returning home. This whole transition has been very hard on my son but Kevin and his team made time to stop and talk to him and reassure him, make him excited about his bedroom and generally keep positive for him.

To find a builder and team that actually cares is a priceless gem and we are and were very lucky to have found that. When walking round my house now and looking at it I can’t believe how lucky we are and it just doesn’t seem real, the transformation from when it was burnt to now. Completely different and wonderfully amazing. It doesn’t feel real or mine, but it is. I haven’t slept as I’m too excited about moving home and trying out my new bathroom and kitchen.

Again I can’t actually thank Kevin and his team enough.

You have changed our little home for the better.

You have brought life back into it.

I recommend Kevin and his team and will always pass his number on now to my friends or family when needing work .

Your sincerely

Mrs Susan McCloud  and Mr Austin McCloud.
Mrs Susan McCloud and Mr Austin McCloud.

Mr & Mrs Pickard

We would like to thank Elite Maintenance for the service provided following a flood on boxing day which destroyed all of the downstairs of our house. From the initial tendering process we were impressed with the professionalism of the staff. Once works started we were allocated surveyor (Carl) to contact if we had any questions.

We felt communication was great throughout and our questions were answered with a timely manner and we were listened to throughout the whole process. We fell it has been a traumatic experience following the flood but with Elite there it felt we had someone on our side, the were a breath of fresh air.

Following the completion of the work we are now looking at more renovations by Elite as we have been so impressed by their standard of work.

Mr & Mrs Pickard
Mr & Mrs Pickard

Mr Salami & Family

We would sincerely like to thank yourself, and the team for the extraordinary job. That you have conducted over the past several months, as you now have completed the reconstruction of our property. We are completely aware that it has not been an easy road throughout, and your team have overcome various hurdles to have reached the stage that you are today. We also hope that you have not faced too many difficulties along the way, and as a family we able to support your requests to the best of our ability.

Having monitored the work that your team have conducted throughout the reconstruction of our property, we can only praise the effort and dedication that has gone into making this project a success. No words can express the gratitude that we fell by the completion of the house, and we can say that the property now looks fantastic! The horrific event that befell the family last September 2015 took its toll on the family, but now the future is now looking bright again and your team are a major reason for this outcome.

Many thanks, again to yourself & the team and we hope to hear from you in the future.

Yours Sincerely,

Mr Salami & Family.
Mr Salami & Family.

Cooks Garden Machinery

Following a substantial fire at our premises back in May of 2015 and the ensuing disruption afterwards, we were confident that we would be able to call upon the expertise of our insurance company to help and guide us back to normality.

Having been with the same insurance company for over 10 years we assumed that we could rely on them to deal with our resulting claim swiftly meaning we would suffer as little disruption to our business as was possible under difficult circumstances.

Unfortunately, this was not the case.

Following two visits from different loss adjusters we found that at every possible opportunity barriers were put up delaying payments, misinterpretation of policy wording meant we were left confused as to which areas of our business were covered and poor communication between departments left us very frustrated at an already difficult time for us.

Fortunately for us one of the directors of PLA lives locally and offered his services on many occasions.

At first we still assumed our insurers would come good and declined the help of PLA but eventually through a lack of success off our own backs and with repeated delays in progress we contacted PLA for help.

We only wish now we had contacted PLA on day one.

Our first visit by Simon Coburn of PLA gave us confidence that we were dealing with a very professional company. He outlined how things would proceed and explained some of the areas of the claim that we were unsure of.

A meeting was arranged with Simon’s colleague Sean Gregory at which point we signed and handed control of the claim to PLA.

At every stage of the claim from then on we were kept informed of progress. Where doubt of liability arose with the insurance company, PLA fought our corner for us.

We had some issues with the loss adjusters working on behalf of our insurers and through their vast experience of the legalities involved, PLA sorted out these problems.

We are absolutely certain that without the help of PLA we would not have reached the settlement we did with insurers.

We would certainly strongly recommend PLA to anybody who finds themselves in the position we were in and would urge that advice be sought from them at the outset of the claim and not left later as we did.

Thanks to Simon Coburn, Sean Gregory, Paul Standen and the team at PLA.

For and on behalf of Cook’s Garden Machinery Limited.
For and on behalf of Cook’s Garden Machinery Limited.

Mr S. Copeland – Liverpool

Can not fault the workmanship and the politeness and work rate.
Mr S. Copeland
Mr S. Copeland

Karen E – Essex

ersonally to you from me and my whole family, you have the biggest thanks of all. Thank you so much for being there and always phoning me back or sorting something out for me this past year. You have fought constantly for us and I know how tiring mentally it must have been for you, You had to maintain a lot of promises, however you pulled them through and delivered. I cannot thank you personally enough.

Next Friday it will be 1 year to the day of the fire and I am now relieved PLA were there the morning after, to carry us through this as proven by the battle with insurers. For future reference and knowledge I will recommend PLA to any of my friends or family, but more so that you are my best Loss Adjuster with 100% commitment and loyalty.

Please thank all of your Directors for their help & support and also the contractors you recommended who did such a professional job. As you always said at the beginning, I now have a lovely new house.

Karen E
Karen E

A. M. – Somerset

The initial offer from the insurer’s representatives was £940 which I knew was completely unrealistic. I appointed public Loss Adjusters and after their subsequent meeting with the insurers new loss adjusters the claim was agreed at over £22,000.
A. M
A. M

E.R. Dover

It was just like a DIY – SOS TV program. I only wish more people knew that there is help and advice available, so a very big thank you to Public Loss Adjusters. I would recommend to one and all.
E.R. Dover
E.R. Dover

M.W. – Scotland

As a pensioner, just to sit back, devoid of any tension, and watch a dedicated team from management down, carry out their particular tasks so efficiently and courteously has been wonderful.

Mr P – Northants

My house was back to normal in no time thanks to PLA and their team.
Mr P
Mr P

Radcliffe Borough Football Club

Thank you to PLA and their team for the speedy resolution of our claim. Until PLA were appointed our insurers had delayed the claim matters for over 9 months. Within 6 weeks of PLA’s appointment the claim was agreed and settled in full to our satifaction!

Well done Public Loss Adjusters!

Radcliffe Borough Football Club
Radcliffe Borough Football Club

Edna Rogers

I am O.A.P woman living on my own and when part of my ceiling fell down last year I was more than shaken up, it was an old Victorian town house but had been kept in very good state of repair. I was in shock at the time but felt sure my insurers would cover me but to my horror they came back saying I was not covered due to it being ware and tear.

I felt so angry and felt that it was unfair because it had come down due to a water leek above in the bathroom that year. I did try and fight my claim but every time they said no, after a month or so I looked up on-line not knowing what to look for but found Public Loss Adjusters and reading about other peoples claims that they found themselves at the mercy of big Insurance Firms decided to try them out.

My first call was to Head Office and I was soon put at ease and told that my local manager would call on me and so Garry came and I just felt that this was the best step I had taken.

My claim then was taken up by Jemma in my local office and kept me informed and was so very helpful, always there if needed someone and would always explain in a language that I could understand.

The claim proved a problem but Public Loss Adjusters never gave up on it and after many months Jemma phoned me with the good news that they had won my claim.

This was such a huge relief and one that I would have never have won on my own.

The work men moved in soon after, plasters, painters, electricians and storage firm, cleaners-restores. They all turned up on time and worked so very hard, so clean and polite, the work was completed in time for Christmas when my youngest son returned from the R.A.F. from Afghan. We had a great Xmas together but it was thanks to all the hard and very professional work taken from my shoulders by a great team. It felt like D.I.Y. S.O.S T.V. program!.

I only wish more people out there knew that there is help and advice so a very big thank you Public Loss Adjusters I would recommend you to one and all.

Edna Rogers
Edna Rogers

Ms. L. Boa – Inverness

The details below are for the Loss Assessors I used for my fire.

Although I had not heard of Public Loss Adjusters before and actually a little skeptical, I thought that a phone call was a safe gamble to get some advice. I did some research (and even got Alan to look into it too) and felt that this was going to make my life easier. Having just finally moved home, I have to say, I cannot recommend Tony highly enough. In fact I would even go so far as to say that they would be daft not to take the support as your friend wont pay a thing.

It honestly felt like someone lifted a HUGE responsibility of my shoulders and I could then concentrate on re-designing the kitchen/house. I received far more financially than I could have ever hoped to receive in addition to higher accommodation allowance, contents payments etc.

I would not normally endorse anything as I am a real picky old bat – but this was just fantastic. I also have to say that the builders, plumbers and electricians who did the work were just wonderful. I know that your friend will be doing the work himself but he needs to be cautious that he gets paid on this and Tony can help on this.

I did debate whether to include Tony on the email – but heck he really does deserve a pat on the back. I think my kidneys now hurt from having been so complimentary but I just feel so glad I had this help to get things back to normal (as they can be!).


L. B.
L. B.

Mrs N Fairhurst – Wales

We were very happy with the contractors and their work. They turned up on time and worked very hard. Overall the job was a success and left very tidy.
Mrs N Fairhurst
Mrs N Fairhurst

Mrs P McManus – Durham

All work carried out to the highest standard.
Mrs P McManus
Mrs P McManus

Mr Brindle – Manchester

Well finished job.
Mr Brindle
Mr Brindle
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