Following a substantial fire at our premises back in May of 2015 and the ensuing disruption afterwards, we were confident that we would be able to call upon the expertise of our insurance company to help and guide us back to normality.
Having been with the same insurance company for over 10 years we assumed that we could rely on them to deal with our resulting claim swiftly meaning we would suffer as little disruption to our business as was possible under difficult circumstances.
Unfortunately, this was not the case.
Following two visits from different loss adjusters we found that at every possible opportunity barriers were put up delaying payments, misinterpretation of policy wording meant we were left confused as to which areas of our business were covered and poor communication between departments left us very frustrated at an already difficult time for us.
Fortunately for us one of the directors of PLA lives locally and offered his services on many occasions.
At first we still assumed our insurers would come good and declined the help of PLA but eventually through a lack of success off our own backs and with repeated delays in progress we contacted PLA for help.
We only wish now we had contacted PLA on day one.
Our first visit by Simon Coburn of PLA gave us confidence that we were dealing with a very professional company. He outlined how things would proceed and explained some of the areas of the claim that we were unsure of.
A meeting was arranged with Simon’s colleague Sean Gregory at which point we signed and handed control of the claim to PLA.
At every stage of the claim from then on we were kept informed of progress. Where doubt of liability arose with the insurance company, PLA fought our corner for us.
We had some issues with the loss adjusters working on behalf of our insurers and through their vast experience of the legalities involved, PLA sorted out these problems.
We are absolutely certain that without the help of PLA we would not have reached the settlement we did with insurers.
We would certainly strongly recommend PLA to anybody who finds themselves in the position we were in and would urge that advice be sought from them at the outset of the claim and not left later as we did.
Thanks to Simon Coburn, Sean Gregory, Paul Standen and the team at PLA.
For and on behalf of Cook’s Garden Machinery Limited.