Iain Houston

Thank you Public Loss Adjusters Ltd!

I can't recommend Public Loss Adjusters Ltd (PLA) highly enough to you. They know the insurance industry inside out and will fight your corner for you when you are on the back foot.

Our insurance company offered us such a low offer on our fire damaged contents that we were shocked, I also didn't have the stomach for fighting over the details as we had lost a close family member in the fire as well. It was then that I found PLA who took on our case, and more and than doubled that offer without us having to go through all the stress and grief of revisiting the inventory process for the contents claim.

They earned every penny of their fee and we are very satisfied with the settlement that we received. Had I known at the time of the fire that PLA would have not only fought our contents claim for a fee, but they could have handled the entire rebuild of the property for us for FREE!

I would have employed them from the start of the claim and the last two years would have been a great deal less stressful for me and my family.

My special thanks to Barry Philp, John Waddell and Michael Williamson of PLA for all their efforts on our behalf.

Iain Houston
Iain Houston

Agnieszka ,Sławek,Daniel Sikorscy

We would like to thank you for your all time that you put in to help us with our insurance claim and restore our home to working condition.

Our house was flooded in May 2018 due to terrible weather. Flood water reached a depth of 40 cm throughout our home. He damaged all the walls, furniture and floors on the ground floor.

We were treated disgracefully by our insurance company. We are absolutely sure that without the help of PLA we would not have reached an agreement with insurers. Until PLA were appointed, the Davies Group claims adjuster for Modus Underwriting Limited insurers was delaying claims.

In particular, we would like to thank Laszlo from the NYC Experience and his team for their hard work. They took care of the entire renovation, and at the end of December the renovation was almost completed. Only the kitchen remained. The boys did not want to leave us without a kitchen at Christmas, so they also worked on Sunday, seven days a week. They also arrived on Christmas Eve to make sure everything was finished. An amazing team, always smiling and full of humor. Work done wonderfully, with the utmost care and cleanliness. Thank you with all heart.

Agnieszka ,Sławek,Daniel Sikorscy
Agnieszka ,Sławek,Daniel Sikorscy

Stephanie Davls

Well what can I realy say...buying my first property I thought it would be a great finally something to offer my children....then woke up one morning to my downstairs being totally flooded...this happened in march this year...being past around by my insurers for months living in one room with six children became very distressing then a friend introduced me to Micheal Williamson he as been my rock through it all keeping me updated of everything...listening to me breaking down on the phone not only a excellent lose adjuster but to me know a very good friend...I would recommend him to anyone.. thank you from the bottom of my heart....
Stephanie Davls
Stephanie Davls

Brendan & Helen McCollum

To, Hilton & Whittle Construction.

Our house was flooded on May 2018 due to an unusual weather event that effected some 200+ houses in the immediate area. The flood water reached a depth of apprioximitely 2 feet throughout our house, causing substantial damage to all furnityre, walls and flooring on the ground floor.

As our claim was being handled by our own very capable loss adjusters (Public Loss Adjusters), who arranged for the reinstatment work on our house, I am very gratedul to them that they appointed Rob and Roy to carry out the referbishment of our ground floor. The flooding was a very stressful situation to find ourselevs in and we were at the mercy of Rob and Roy the we could place out trust in them to carry out the work while we we were not present as we were living in temorary accommodation.

When my wife and I met Rob and Roy for the first tome at our house, to go through the work that would be carried out, it became clae that they had a positive, enthusastic attitude, a professional apptoach to getting the job done and an ability to quickly understand what we wanted by always seeking our opinion while providing excellent advice. To say the stress was relieved in us, after the first meeting, was an understatment;we came away with not only the condidence to trust them and know our house was in good handsm but to feel we were going to go through the referbishment process as part of the team with them.

That confidence, trust and teamwork grew throughout the time Rob and Roy worked on our house. Each step of the way, they contacted us to come back to our house and inspect their work while giving us the opportunity to change anything we thought fit.

On the rear occasion we did, their customer focus was exceptional- We really were part if the team. An example of this was when they introduced us to the painter and decorator, Curtis Crithers, who was assigned to work on our house. Like Rob and Roy, Curtis displayed all the qualities you would want; attentive polite and professional. They all worked with us to determine the colour schemes that would work best for us – an attention to detail; we felt went the extra mile.

The icing on the cake for use was when Rob and Roy completed their work and left our house for the last time: our next-door neighbour (who moved back home before we did) text me to tell me how considerate, polite and friendly they were!

To summarise, the quality of the work carried out on the house was truly outstanding. Rob and Roy’s attitude and approachability were first class. I have no hesitation in recommending these very professional guys who have a vast range of technical skills.

They worked incredibly hard and the result is outstanding

Brendan & Helen McCollum
Brendan & Helen McCollum

Jade Chinn

After losing my father in a tragic fire incident and being pushed around and misled by a building insurance company, Simon really helped us understand what we were entitled to and turned a year-long struggle around in no time at all. Not only did Simon manage to recover over £1,400 of costs that the other company insisted that I pay out of my own pocket, but his expertise helped us reach a resolution that we deserved.

10/10 really isn't enough for Simon and his team. Very attentive, no need for any chasing calls as Simon is fully on the ball. I can't thank you enough for everything that you helped myself and my husband through, we really appreciate it.

Jade Chinn
Jade Chinn

Yasmeen Hussain

My feedback and praise for this company and for Michael is not enough.

The tragic disaster in my life began on February 1st 2019 I was planning to change my flooring and noticed my floor wonky upon looking we noticed two foot of water under are floor boards.

We contacted are insurance straight away who sent someone they had a look and put us in a hotel, then a company representing them done an inspection trough a video link and said we will contact you. After phoning them and harassing every other day 7 weeks later!!!

We was told that a loss adjuster is coming to the property to assess (which should have been done on the first week of me reporting) this made me worry has at this point I was frustrated and threatened them to me it looked like they was just fobbing me offend trying their best to blame us. I then started researching what the role of adjusters are and stumbled upon information that we could hire a loss adjuster who work for you.

I then started looking for companies and this is when I came across Public Loss Adjustors, i phoned them up straight away who allocated Michael Williamson’s, wear shall I begin Michael came like an angel he was there straight away to are aid. Even before I signed any contracts he spoke to the adjuster and told him where we stand with them. Michael took all the pressure of me has I was going through extreme stress; he took all the stress upon himself but the best bit was he new is business and role.

I was going to get thrown out of my hotel due to my insurance’s negligence but Michael sorted it out this guy don’t mess around he means business. He will bend over backward for you and the passion And drive this guy has u know he will give you 100% his best I can honestly say his the most humble and hard-working dedicated guy I have ever met he treats you like your his family and not clients I would phone him in the middle of the night to have a rant and he would listen to me and give me advice.

In the end my insurance were trying to get out of paying first but Michael didn’t let that happen he was there with all answers fighting are corner, then they offered us £6000 in the end. Michael got us £16000 from them.

Thank you so much Michael even though these words are far less for you. Anyone who is thinking twice please don’t hesitate you won’t regret it you will be in best hands possible I promise you.

Yasmeen Hussain
Yasmeen Hussain

Maya Odedra

Simon and his team were honestly so helpful. We didn’t have a clue what to do when the insurance company said they wouldn’t pay the full amount and Simon helped so much. Thanks to them we got our claim and everything worked out. They are all so friendly and honest and always there for us when we needed them on the phone or in person. Thank you so much. Really appreciate what you did for us.
Maya Odedra
Maya Odedra

Michele Desmond

Michael Williamson of PLA provided an excellent service throughout the short time it took him to resolve the dispute we had with our insurance company, which had been ongoing for nearly 6 months.

Within 1 month of being appointed, he had secured an offer 10 times greater than the insurance company's original offer to us in settlement.

Very professional service throughout. I would thoroughly recommend PLA.

Michele Desmond
Michele Desmond

Puran Takhar

The Public Loss Adjusters took over responsibility for rebuilding our garage and outbuilding after a fire incident.

They kept their promise and finished work to the highest quality.

I very much appreciate efforts made by the Public Loss Adjusters to pursue our claim with the Insurance Company.

Mr. Simon Colburn dealt with our claim with utmost clarity and urgency.

We have no hesitation in recommending the services of the Public Loss Adjusters. They have brought smile to our faces.

Puran Takhar
Puran Takhar

Pat Jacob

Dear John, Simon, Paul and the team at Maidstone’s Loss Adjusters.

Thank you for all that you have done for our property in Kent. Mick Dennis and his workers are doing a great job and a lovely building company.

Have a wonderful Christmas and may 2019 be a good year with much happiness, good heath and peace.

Things at the house are progressing very well. Looking forward to moving in by March. It has been great that I have not had anything to do with the insurance people. May you have more work and people to fight for in the years ahead.

With love, hugs and a big god bless,

Pat Jacob, Mark and Jake.
Pat Jacob, Mark and Jake.

Samantha Carew

After experiencing a severe fire in my property in March 2017, which resulted in having to leave my home for approximately one year, I can, without any hesitation, fully recommend and endorse Mr John Wood & Mr Simon Colburn from Public Loss Adjusters.

Never before had I experienced a house fire whereby I lost everything. My contact, John Wood became my guiding light. His professional support, experience, tenacity and genuine care was what got me through one of the most traumatic experience of my life. And I can not thank him and Mr Simon Colburn enough.

When you experience a traumatic event like a house fire it is such a shock and often you can’t really process what’s happened and what help you need in the present and also in the future. Thank God you came to me at my darkest hour…I will be eternally grateful to you!

Samantha Carew
Samantha Carew

Pat & Trevor Knight

Good morning Gary,

Trev & me can’t thank you enough for all you are doing & have done for us, it means so much having you on our side. It’s been like trying to get blood out of a stone with this C********* & L****** who are working for Churchill. They are causing such distress to people whose lives have been turned upside down. We have great policy cover, been with Churchill for years & basically it doesn’t mean anything. On our own we could not get any answers.

I want to mention John Kennedy. What an asset to your company, a lovely caring man with principles, who has our interests at heart, he has like you, gone the extra mile for us.

Many thanks.

Kind Regards.

Pat & Trevor Knight.
Pat & Trevor Knight.

George Varnava

Dear Paul.

Please allow me to take this moment to thank PLA and more importantly you and somewhat Sean for your hard work, support and persistence. If I’m honest I doubt this would be over still had you not been bought in to my claim.

I must confess that not having this in my life now feels a little odd, after 3years and 2months. People are asking if I’m in a celebratory mood, well what exactly is there to celebrate. It’s a huge bag of mixed emotion.

The strangest thing for me, Paul, is that I’ve met everyone I’ve dealt with at PLA, all except you. There are three people who’ve supported and understood me the most through this, my rock of a Wife, my Psychotherapist come now good friend and a certain Mr Paul Standen, You are a testament to the firm.

Quite simply, Thank you.

George Varnava
George Varnava

Alpesh Patel

Excellent Service

I utilised the services of Public Loss Adjusters LTD after we had a fire in our family home. We were treated disgracefully by our insurance company. They kept sending multiple companies to our home without consulting us and their tone on both email and phone was the last thing we wanted to handle after such a traumatic experience so I contacted Public Loss Adjusters for their expertise/help and guidance.

Sean (our loss assessor) was fantastic and helped myself and my family through this awful experience. He was sympathetic yet professional.

They helped mediate with the insurance company who were clearly just delaying our claim and not wanting to settle. Every phone call/email was answered swiftly by Sean and he managed to settle the claim with minimal involvement from our side.

I would recommend Public Loss Adjusters LTD to anyone who happens to unfortunately find themselves in the position we were in.

Alpesh Patel
Alpesh Patel

Mary and Milad Michail

Dear Sean,

We are writing to thank you so much for your help, support, advice and guidance during one of the most stressful times in our lives, especially at our ages.

We are glad now that the suffering and struggling has come to an end and we will be able to put it all behind us and move on in our lives now.

We hope one day to meet and thank you personally.

Please take care of yourself.

Best regards

Mary and Milad Michail
Mary and Milad Michail

Manjit Kaur

Hi Simon,

We are writing you this email to thank you for all your hard work and time that you put in to help us with our insurance claim. You have put in a lot of hard work and time into this claim as it was a very prolonged claim.

We really appreciate and can’t thank you enough for all your hard work.

Thank you to you and all your team once again.

Regards

Manjit, Dalwinder & Gagandeep Kaur
Manjit, Dalwinder & Gagandeep Kaur
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