I would like to give an account and credit where it is due in relation to our house fire.
Review of Kevin Whitely and team.
To say a thank you is not enough for Kevin and his team. What Kevin has done for me and my little family is incredible. I met Kevin after we had a horrific house fire in January. Kevin instantly put me at ease. I must of still been in slight shock as it was only two days after the house fire, but he reassured me everything would be fine and he would fix it. His positive manner is just what us, as a family needed.
We moved out of our home and into a rented accommodation as our house was classed unsafe to actually live in after the house fire. When building work commenced I went and met Kevin and team. He introduced me to everyone. They are all a credit to him. All very polite and friendly. I gave Kevin a list of dates I was on holiday because the building work started as we were going on holiday so I was slightly nervous but once again I was reassured by Kevin.
One thing in which is a great asset to Kevin he is very good at communication. He phoned me weekly and sometimes daily. He would let me know what has occurred that day or week. This built a good client/builder relationship. This initially built up trust between us in which you need to have when handing your home over to someone.
Along the way we did have hiccups like any build does. When talking about building work and meters etc. I’m a complete novice, I know nothing. I don’t pretend to know but I would always ask Kevin to explain in which he did. Again this was out of hours for him but he never minded.
When it came time to choose colours and start the decoration stage, as I’m a childminder, Kevin introduced me to his carpenter in which Kevin had some fantastic ideas about an internal stable door for the kitchen so that could be used as a baby gate.
The doors that we had chosen throughout the house are amazing. Kevin always recommended very good websites to have a look and he knew I wanted to keep in line with the Edwardian style of the house.
Kevin really did work hard on this build project. yes, some cynical people say well he gets paid to. But I’m sorry, this builder went over and above all the time. He showed true professionalism. He managed several army’s of teams and managed it all. I would have a meltdown if I had to do myself.
I turned up at the house to drop something into Kevin and there was several different teams there – carpenter, tiler, plasterer and Kevin. I was amazed at how organised this was. No one got in anyone’s way. They all worked round each other. Kevin communicated with everyone in which the rest of the build went smoothly.
We are now returning back to our house after nearly a year out of it. The whole little family is very excited about returning home. This whole transition has been very hard on my son but Kevin and his team made time to stop and talk to him and reassure him, make him excited about his bedroom and generally keep positive for him.
To find a builder and team that actually cares is a priceless gem and we are and were very lucky to have found that. When walking round my house now and looking at it I can’t believe how lucky we are and it just doesn’t seem real, the transformation from when it was burnt to now. Completely different and wonderfully amazing. It doesn’t feel real or mine, but it is. I haven’t slept as I’m too excited about moving home and trying out my new bathroom and kitchen.
Again I can’t actually thank Kevin and his team enough.
You have changed our little home for the better.
You have brought life back into it.
I recommend Kevin and his team and will always pass his number on now to my friends or family when needing work .
Mrs Susan McCloud and Mr Austin McCloud.